Client Development Representative

Description

At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Client Development Representative to join our growing team!

What You'll Be Doing

• Maintain strong, proactive relationships with all assigned clients to ensure high satisfaction and retention.
• Serve as the primary point of contact for client requests, including product changes, equipment needs, office moves, budgeting support, and general inquiries.
• Maintain accurate and updated client records within company systems, including billing profiles, contacts, custom items, pricing, and delivery notes.
• Write and input all customer orders according to daily route schedules, including prewrites, inventory, email orders, and opt-out orders.
• Handle and resolve customer opportunities and service issues; maintain a log of client activities to review weekly with the Branch Manager.
• Update, prepare, and present service agreements for renewal prior to expiration.
• Ensure pricing, terms, and product offerings are accurately reflected.
• Create proposals and presentations to expand account revenue through new products, add-on equipment, and additional service channels.
• Conduct routine on-site client visits to identify new revenue opportunities, confirm service levels, and strengthen relationships.
• Build and foster a network of referrals and provide leads for new business to Blue Tiger and First Choice sales representatives.
• Maintain an ongoing understanding of all products, equipment, and service offerings.
• Stay informed about competitor activities to better position Daiohs offerings.
• Assist with branch initiatives and special projects as assigned by the Branch Manager.
• Support cross-functional communication to ensure seamless customer service delivery.

What’s in it for me?

• Generous Commission plan
• Monthly Auto Allowance
• 401(k) and company matching
• Medical, Dental, and Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays

Requirements

• High school diploma or equivalent
• Two years sales experience preferred
• Valid driver's license and car insurance
• Excellent negotiation, networking and interpersonal skills
• Excellent communication and presentation skills