Client Delivery Specialist - Associate

About the role

The Client Delivery Specialist Associate will join a Data Solutions team to set up and maintain the financial software applications we utilize, assist clients with issues, work on special projects, and help with ad-hoc tasks associated with building an innovative company. This role is a mix of finance and technology.

Pay

• $75,000 - $85,000 annually

Responsibilities

• Analyze and explain portfolio performance results
• Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects
• Perform analysis of private equity and hedge fund statements for input into the system
• Work with clients and partners to resolve data issues
• Help manage client onboarding, client account setup and training and day-to-day support and issue management
• Perform system setup and configuration, new client setup, new financial account and asset set-up and classification
• Assist in data feed management
• Create custom reports based on client-specific needs
• Liaise with the vendor partners for enhancements, and system and data issues
• Work as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications
• Establish operational effectiveness through the development and adoption of policies, procedures, and controls
• Assess and act upon client and company needs proactively

Qualifications

• 3+ years of experience in a related field
• Bachelor's degree from an undergraduate program
• Excellent customer service skills and the ability to foster and maintain effective relationships
• Strong understanding of financial instruments
• Experience with RIA/Wealth management policies, procedures, and client service
• Experience working with wirehouses or custodians
• Organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
• Comfortable with technology, software tools, and applications:
  • Able to learn new software quickly
  • Experience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro, or similar wealth management platforms
  • Experience with planning tools such as eMoney, MoneyGuidePro, or similar software
  • Strong MS Excel and PowerPoint skills
  • Basic knowledge of database concepts, and any type of programming
  • Working knowledge of Photoshop, HTML design, and/or similar tools
• Knowledge of various financial products and indices, particularly:
  • Liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA
  • Alternative investments
  • Performance reporting calculations and methodologies
  • Portfolio management and rebalancing
• How Family Offices, RIAs, and investment advisors work
• Critical thinker, that possesses strong problem-solving skills and can summarize information clearly and concisely, both written and verbal
• Collaborative and able to thrive in a team environment while working independently
• Able to learn quickly and adapt to an expanding environment

Schedule

• Hybrid