Client Delivery Specialist - Associate

Responsibilities

• Analyze and explain portfolio performance results.
• Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
• Perform analysis of private equity and hedge fund statements for input into the system.
• Work with clients and partners to resolve data issues.
• Develop and strengthen client relationships by helping manage client onboarding, account setup, and day-to-day support and issue management.
• Perform system setup and configuration, new client setup, new financial account and asset set-up and classification.
• Aid in data feed management.
• Create custom reports based on client-specific needs.
• Liaise with vendor partners for enhancements, and system and data issues.
• Work as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
• Establish operational effectiveness through the development and adoption of policies, procedures, and controls.
• Absorb and act upon client and company needs proactively.

Qualifications

• 3-5 years of experience in a related field.
• Bachelor's degree from an undergraduate program.
• Excellent customer service skills and the ability to foster and maintain effective relationships.
• Strong understanding of financial instruments.
• Experience with RIA/Wealth management policies, procedures, and client service.
• Experience working with wirehouses or custodians.
• Organized and self-motivated with the ability to prioritize tasks and meet deadlines.
• Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities.
• Able to learn new software quickly.
• Experience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro, or similar wealth management platforms.
• Strong MS Excel and PowerPoint skills.
• Basic knowledge of database concepts, and any type of programming.
• Working knowledge of Photoshop, HTML design, and/or similar tools.
• Knowledge of various financial products and indices, particularly: Liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, Alternative investments, Performance reporting calculations and methodologies, Portfolio management and rebalancing, How Family Offices, RIAs, and investment advisors work.
• Critical thinker, that possesses strong problem-solving skills and can summarize information clearly and concisely, both written and verbal.
• Collaborative and able to thrive in a team environment while working independently.
• Able to learn quickly and adapt to an expanding environment.

Pay

The base salary range for this role is $75,000 to $85,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

Schedule

Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.