Client Delivery Executive - CDE II - Onsite in Irvine, CA

This is an onsite position requiring daily commute to the client's location in Irvine, CA.

About the role

This Senior Client Delivery and Operations Leadership position is responsible for the end-to-end management of NTT DATA services for strategic clients. The successful candidate will serve as a trusted advisor to executive stakeholders, ensuring operational excellence, service quality, contractual compliance, and customer satisfaction while driving business growth and innovation. The role requires expertise in IT service delivery across applications, cloud, infrastructure, security, workspace, and consulting services, along with the ability to lead large, matrixed teams, manage financial performance, and leverage automation and AI-driven solutions to improve efficiency and business outcomes.

Ideal candidates possess a proven track record of managing complex enterprise environments, building CXO-level relationships, and delivering transformational results across industries such as Manufacturing, Banking, Commercial, or Healthcare.

Responsibilities

• Accountable for end-to-end delivery of NTT DATA services for a specific client, ensuring adherence to contractual commitments.
• Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
• Develop and maintain Crisis Management/Disaster Plans.
• Implement project mitigation plans for yellow or red deliverables.
• Conduct Customer Governance meetings and manage Outage/Escalation/Missed SLA incidents.
• Implement and execute automation and efficiency programs to drive client improvement plans and enhance satisfaction.
• Utilize automation for repetitive tasks to boost performance and service quality.
• Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts and manage costs in alignment with annual operating plans.
• Develop action plans to close forecast gaps and manage account ramp-up/ramp-down resources efficiently.
• Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint, and manage risks.
• Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
• Act as a strategic delivery advisor to the executive leadership team and manage Sales Enablement, ensuring integration with delivery teams.
• Leverage broader NTT DATA capabilities and resources strategically, interfacing with customer architecture teams and senior leadership on emerging technologies.
• Serve as the main contact for client operations leadership and maintain effective communication with all stakeholders and cross-functional teams.
• Stay informed about global industry trends and their impact on IT services.
• Apply best practices in organizational change management to solve large, enterprise problems through matrixed organizations.
• Guide delivery leaders to align service offerings properly and monitor/evaluate the performance of direct reports.
• Provide feedback through coaching and the NTT DATA performance management process.
• Coach and mentor a large team of delivery leaders responsible for daily client operations.

Requirements

• 5+ years of experience working in the Manufacturing, Banking, Commercial, or Healthcare industries with customers.
• 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace, and Consulting services.
• 8+ years of experience managing a highly leveraged service environment.

Qualifications

• Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity (highly preferred).
• Digital Transformation experience leveraging AI to refine knowledge insights (highly preferred).
• Strong knowledge of and experience with ITIL Service Framework v4 (highly preferred).
• Experience in IT support and production escalations, including incident response and change lifecycles (highly preferred).
• Excellent verbal and written communication skills.
• Ability to work across multiple time zones.

Pay

The starting pay range for this role is $148,000–$207,000. Actual compensation will depend on the candidate’s work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

Benefits

• Medical, dental, and vision insurance with employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance program.
• 401(k) program with company match.
• Additional voluntary or legally-required benefits.