Client Delivery Director, Center for Daring Leadership

About the role

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Arlington, VA metro area.

Responsibilities

• Executive Relationship Stewardship: Build and sustain trusted relationships with client stakeholders after the sale — spanning executive sponsors, operating leads, and technical or program counterparts. Serve as the connective tissue across the partnership, bringing steadiness, strategic clarity, and thoughtful responsiveness to every interaction.
• Experience and Program Design Stewardship: Act as a steward of the overall learning and transformation experience across cohorts, workstreams, and facilitators. Protect the integrity of the methodology while adapting thoughtfully to client context, timeline pressure, and evolving business needs.
• End-to-End Delivery Leadership: Lead the successful end-to-end delivery of the BetterUp experience for clients across operational, technical, and programmatic dimensions. Ensure client goals are clearly understood, translated into executable plans, and aligned to milestones, ownership, and internal workflows.
• Coach and Facilitator Quality Partnership: Partner closely with facilitation and coaching leads to uphold a high bar for quality across the participant experience. Build strong feedback loops that surface issues early, enable thoughtful intervention, and distinguish clearly between challenges of capability, fit, context, and engagement.
• Measurement, Insight, and Value Storytelling: Define and drive a measurement approach that captures both learning progress and business relevance. Translate participation patterns, feedback signals, and outcome data into clear, credible narratives that resonate with client leaders.
• Governance and Operational Clarity: Design and run the governance mechanisms that create visibility, accountability, and momentum across the partnership. Monitor delivery health, timelines, risks, participant experience, and value realization through both internal and client-facing forums.
• Strategic Communications and Change Leadership: Own the flow of communication across the life of the engagement, ensuring stakeholders receive timely, thoughtful, and well-calibrated updates on progress, risks, decisions, and outcomes. Lead communications and change management in a way that builds trust, reduces noise, and helps people stay oriented during moments of ambiguity, complexity, or change.
• Voice of Client and Internal Influence: Serve as a clear and credible advocate for client needs inside the organization. Surface themes, tensions, and opportunities from the field that should shape curriculum evolution, product priorities, delivery design, and go-to-market strategy. Bring the voice of the client into internal conversations in a way that is grounded, constructive, and influential.
• Cross-Functional Leadership and Alignment: Lead post-sale planning and execution across cross-functional teams, including Customer Success, Services, Product, People Insights, and other key partners. Build the relationships and shared understanding that make collaboration effective over time. Create alignment not only through process, but through trust, context, and a compelling sense of shared purpose.
• Risk Navigation and Escalation Leadership: Lead risk, issue, and escalation management from early identification through resolution. Bring calm, judgment, and forward motion to high-stakes situations, ensuring internal teams and client stakeholders stay aligned on the path forward. Operate as a problem-solver and sense-maker, bringing recommendations, tradeoffs, and clear next steps rather than simply surfacing problems.

Qualifications

• 10+ years of service and/or software delivery experience (execution and/or leadership)
• 8+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
• Excellent relationship building and relationship management skills
• Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
• Exceptional strategic thinking and operational excellence skills
• Influencing / working cross functionally (independently navigate well through an org)
• Strong program/project management skills (scrum/agile a plus)
• Ability to look around corner / uncover early indicators of risk to drive proactive remediation
• Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies

Skills

• Strong leadership and relationship management skills
• Excellent communication and interpersonal skills
• Strategic thinking and operational excellence
• Ability to manage multiple projects and priorities
• Experience with Agile methodologies
• Experience with SaaS platform deployments
• Experience with client relationship management
• Experience with program design and delivery
• Experience with risk management and issue escalation

Benefits

At BetterUp, we provide:

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental, and vision insurance
• Flexible paid time off
• All federal/statutory holidays observed
• Four BetterUp Inner Workdays
• Five volunteer days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

Pay

The base salary range for this role is as follows: $216,000 – $270,000: New York City and San Francisco $194,400 – $243,000: All other locations

Schedule

Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Arlington, VA metro area.