Client Data Services Associate

Purpose of the job

The purpose of this role is to act as the primary contact and liaison between clients and internal teams for our data-related services, ensuring smooth onboarding, proactive communication, and high-quality service delivery. This role combines client-facing relationship management with analytical capability, requiring strong communication skills, stakeholder engagement, and the ability to translate data insights into client value.

What you will do

• Serve as the primary point of contact for clients, ensuring professional, responsive, and high-quality communication always
• Build strong relationships with clients through regular interactions, including meetings, calls, and presentations
• Lead client onboarding and implementation of data services, ensuring a seamless client setup experience
• Cook up and monitor ongoing delivery of data services, driving operational excellence and client success
• This may include, but is not limited to invoice collection, open/close, and payment services
• Act as the customer service interface between the Global Data Operations team and the client
• Prepare and deliver clear service updates and insights to clients via Teams presentations, email, and calls
• Independently or in partnership with clients and/or their Client Managers, identify and resolve customer data issues to promote delivery optimization
• Frequent liaison with internal and external stakeholders throughout both implementation and ongoing delivery

What we need from you

• Proven experience in a client-facing role (e.g., customer success, account management, client services, or similar)
• Bachelor's degree in a relevant field
• Excellent communication and presentation skills in English – verbal and written; confidence in leading calls and engaging with clients is essential
• Strong stakeholder management skills with the ability to build trust and maintain client relationships
• Confident telephone and virtual meeting presence is a core requirement
• Proficient computer experience in Microsoft Office Products (Outlook, Word, Excel & Power Point)
• Strong analytical and problem-solving skills with a focus on translating data into client value
• Able to effectively manage multiple clients and priorities in a fast-paced environment

What's in it for me?

• Welcoming team culture with mentorship and opportunities to develop your skills
• Diverse projects that expand your technical expertise and business knowledge
• Professional development programs and clear pathways for career growth
• Flexible work options designed to support your personal and professional well-being

Pay Range

The expected pay range for this full-time position is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range applies to candidates located within the United States.

About the Company

At Schneider Electric, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.