Client Coordinator - LHB

About the role

Serve as a point of contact for clients in conjunction with Client Managers and provide any necessary administrative assistance required by the Client Managers to successfully retain business. Work with various departments within Luminare Health to promptly respond to client questions, facilitate resolutions to concerns, run client-specific reports, and provide support to Client Managers. May also involve client-facing responsibilities such as employee meeting presentations, benefit fairs, and attending quarterly and renewal meetings with client managers.

Responsibilities

• Act as a client point of contact alongside Client Managers.
• Provide administrative support to Client Managers to retain business.
• Collaborate with internal departments to address client questions and resolve concerns.
• Run client-specific reports and support Client Managers as needed.
• Participate in client-facing activities, including presentations, benefit fairs, and meetings.

Requirements

• High school diploma or GED equivalent required.
• Minimum 3 years of previous experience in a similar TPA or insurance environment.
• Knowledge and understanding of benefit-related federal laws (e.g., ERISA, COBRA, HIPAA, PPACA).
• Thorough understanding of self-funding and employee benefit plans.
• Excellent written and verbal communication skills, along with exceptional organizational skills.
• Strong analytical, problem-solving, and creative decision-making skills.
• Ability to comprehend and follow instructions, with proficiency in reading and mathematics.
• Effective time management skills.
• Ability to travel as required for this position (10%-20%).
• Proficiency with Microsoft Word, Excel, PowerPoint, Access, and Outlook.

Preferred Qualifications

• State insurance license.
• College degree.
• Remote employees must live within the continental United States, excluding Alaska, California, Hawaii, and New York.

Benefits

• Health and wellness benefits.
• 401(k) savings plan and pension plan.
• Paid time off and paid parental leave.
• Disability insurance and supplemental life insurance.
• Employee assistance program.
• Paid holidays.
• Tuition reimbursement.
• Additional incentives.

Pay

Annual salary range: $49,500.00 - $92,800.00. Exact compensation may vary based on skills, experience, and location. This role includes eligibility for an annual incentive bonus plan, subject to the terms and conditions of the plan.