Client Coordinator

About the role

MES Solutions is a provider of independent medical examination and peer review services serving the insurance, corporate, legal, and government sectors. Their credentialed medical panel conducts physical examinations and medical record reviews to produce reports that support the resolution of automotive, disability, liability, and workers' compensation claims. Operating nationally since 1978, the organization maintains industry standards for operational excellence and regulatory compliance.

The Client Coordinator is responsible for connecting clients with the information and support they need, while managing behind-the-scenes processes critical to service delivery. This role contributes by facilitating communication, maintaining accurate data, and ensuring timely case management within a healthcare-focused environment. The position supports organizational efficiency and client satisfaction through detailed coordination and administrative support.

Responsibilities

• Respond promptly to client inquiries and requests for information
• Enter and retrieve client information using appropriate systems and databases
• Maintain daily communication with the quality assurance department about workflow and report status
• Contact providers for assignments and update databases
• File and archive open and closed cases
• Verify client information and document guidelines or rules in the system
• Work independently and collaboratively to address questions and ensure timely case returns
• Direct calls to relevant departments as needed
• Perform clerical duties including typing, filing, emailing, and proofreading
• Assist in resolving customer complaints and quality assurance issues
• Notify management of any report issues or concerns
• Ensure compliance with state and federal safety and legal regulations
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Minimum one year of customer service experience or equivalent education and experience
• Proficient with computers, fax, copier, scanner, and telephone
• Knowledgeable in Microsoft Word, Outlook, Excel, and Internet usage
• Ability to be trained on and adhere to HIPAA regulations and compliance
• Ability to follow instructions and management directions accurately
• Demonstrated accuracy, thoroughness, responsibility for work quality, and initiative for improvements
• Exceptional communication skills
• Ability to work independently, prioritize tasks, and manage time efficiently
• Ability to maintain confidentiality
• Compliance with company policies and procedures

Pay

Hourly pay range: $17.00 to $18.00

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)