Client Coordinator

About the role

The Client Coordinator is a passionate supporter of our Elase Med Spas. This person is integral to delivering a best-in-class client experience in our spas. This individual is responsible for all point-of-sale processes.

Responsibilities

• Provide best-in-class client service.
• Oversee the full point-of-sale functions in the spa.
• Answer all inbound communication and convert prospective inquiries into consultations.
• Maintain a highly professional work environment and adhere to all internal policies regarding medical privacy and compliance.
• Own the appointment lifecycle for clients including appointment reminders, check-in, cancellations, and rebooking.
• Oversee client membership maintenance including selling, addressing concerns, and being the subject matter expert for our membership model.
• Work directly with the General Manager to ensure sales goals and all key performance indicators are met.
• Create a welcoming environment for all clients, ensuring that our client service standards are met with every interaction.
• Support the spa with administrative and office tasks.
• Perform opening and closing procedures.
• Handle client concerns and escalations professionally; escalating as needed.
• Maintain an understanding of all products and services offered at Elase.
• Report any incidents regarding clients.
• Aid with other duties as assigned by management.

Requirements

• High school diploma required; associate degree or above preferred.
• 2+ years of customer service experience required.
• Experience in the aesthetics or beauty industry preferred.

Qualifications

• Excellent team player who thrives in a team environment.
• Superb multi-tasker with the ability to prioritize client experience while maintaining a high-level of accuracy.
• Excellent written, verbal, and interpersonal skills.
• Fluent in computer and phone skills; technical knowledge of various software and applications (MS Office Suite, HubSpot, etc.).
• (Ability to) Comfortably learn modern technologies quickly.
• Genuine interest in the aesthetics industry.
• Experience with Zenoti preferred.
• Experience in a medical office preferred.

Skills

• Customer Service
• Point-of-Sale Management
• Communication
• Computer Skills
• Medical Privacy Compliance
• Appointment Scheduling
• Membership Sales
• Client Care
• Administrative Tasks

Benefits

• Affordable health, dental and vision insurance with company contributions towards premiums.
• Company paid disability and life insurance.
• 401k with company match.
• Paid Time Off.
• Excellent free and discounted MedSpa services.

Pay

• Full-time, ranging 30-40 hours a week depending on the needs of the business.

Schedule

• On-site presence each scheduled workday.
• Must be available to work when our locations are open (including nights, weekends, and federal holidays).
• Occasional travel required to company-sponsored events and trainings.
• Must be able to remain in a stationary position for extended periods of time.
• Must be able to constantly move around the spa and occasionally lift and move objects.