Client Coordinator

Key Responsibilities

• Greet clients warmly and create a welcoming, elevated first impression
• Assist with check-in and checkout
• Process payments accurately
• Schedule, cancel, or otherwise adjust follow-up visits and future appointments
• Help maintain a calm, organized, and seamless client flow
• Prepare clients for appointments including but not limited to: taking client photos, applying topical products, or escorting them to a treatment room
• Answer phone calls, texts, and emails promptly and professionally
• Assist clients with scheduling, appointment questions, and general inquiries
• Communicate clearly with providers, medical assistants, and leadership
• Handle client concerns with empathy, discretion, and sound judgment
• Escalate issues appropriately while helping preserve a positive client experience
• Maintain a clean, polished, and organized front desk and reception area
• Assist with administrative tasks and special projects as needed
• Assist providers with clients as necessary

Qualifications

• Friendly, warm, and naturally hospitable
• Polished, professional, and emotionally intelligent
• Highly organized with strong attention to detail
• Able to multitask without sacrificing client care
• Calm and gracious under pressure
• Comfortable using computers, scheduling systems, phones, and office technology
• Reliable, proactive, and willing to help wherever needed
• Able to communicate clearly, kindly, and professionally

Preferred Experience

• Customer service, hospitality, medical office, spa, beauty, or luxury retail experience
• Front desk or administrative experience
• Experience handling client concerns or service recovery
• Management, team lead, or HR-related experience is a plus
• Interest in skincare, aesthetics, beauty products, and wellness is a plus

Schedule & Work Location

• Full-time position
• In-person role in King of Prussia, PA
• Remote work is not available for this position

Compensation & Benefits

• $22.00 - $23.00 per hour, based on experience
• Health insurance eligibility for full-time employees
• Paid time off including 6 paid holidays
• At-Cost services after 90 days
• 401k contribution after one year of employment
• Bonus opportunity after one year of employment

Education & Experience

• High school diploma or equivalent preferred
• At least 2 years of customer service experience required

Who Will Thrive in This Role

You will likely thrive in this position if you enjoy creating exceptional experiences, staying organized in a fast-moving environment, and making people feel genuinely cared for. You should be comfortable balancing hospitality with precision, warmth with professionalism, and client care with operational follow-through.