Client Coordinator (32609)

Duties & Responsibilities

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Assign cases to reviewers.
• Contact clients with questions or clarifications.
• Email/call reviewers for case submission follow up.

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.
• Complete knowledge of general computer, fax, copier, scanner, and telephone.
• Knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Qualified typist with a minimum of 40 W.P.M.
• Able to follow instructions and respond to managements’ directions accurately.
• Exceptional communication skills.
• Able to work independently, prioritize work activities and use time efficiently.
• Able to maintain confidentiality.
• Able to demonstrate and promote a positive team -oriented environment.
• Able to stay focused and concentrate under normal or heavy distractions.
• Able to work well under pressure and or stressful conditions.
• Able to manage change, delays, or unexpected events appropriately.
• Able to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

Benefits

• Fast-paced team atmosphere.
• Competitive benefits.
• Paid time off.
• 401k.