Client Concierge Representative

About the role

Our very busy Team is looking for the right person! If you are an outgoing, friendly office professional and want to work in a fast-paced office environment, keep reading.

Responsibilities

• Scheduling and Lead Management – you will be responsible for customer communications while organizing work and managing schedules for our Service Professionals
• Managing Expectations with Customers – You’ll guide customers through their projects and manage their expectations
• Create Life-Long Customers – You will follow the Mr. Handyman Way and consistently deliver a great experience that wows every customer
• Performance in the role - Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point
• Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction
• Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role

Requirements

• Comfortable and pleasant on the phone
• Able to help solve our customers problems
• Excited to understand, believe in, and abide by the Mr. Handyman values
• A team player who is capable of working independently
• Excellent in customer communication
• Hightly organized and a self-starter
• Proficient with Microsoft Office. Not required but a plus if you have experience with Service Titan Customer Management Program

Benefits & Pay

• The pay range for this position is $16.00 to $18.00 and is dependent on your experience
• Paid holidays
• Vacation time
• Sick time