Client Concierge: Part Time

About the role

Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. We empower people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics, and we want passionate, positive, and polished individuals to help fulfill our mission of making people feel unstoppable in their everyday lives.

Responsibilities

• Provide exceptional service to our clientele to enhance customer satisfaction, experience, and productivity.
• Perform job duties within the scope of practice under your issued licenses/certifications.
• Work closely with the Mid-Level Providers as needed for client care.
• Assist in training peers and new hires to ensure Company standards.
• Maintain strict medical protocols for all laser services, adhering to state regulation, HIPAA, and all other regulatory compliance programs set by the Company.
• Maintain a professional, neat appearance and adhere to the approved dress code to ensure an upscale atmosphere.
• Perform laser services including but not limited to: Laser Hair Removal and Photo-facials.
• Perform aesthetic services including but not limited to: derma-planning, SkinPen micro-needling with and without PRP, facials, chemical peels, and HydraFacial.
• Perform body contouring services including but not limited to: CoolSculpting.
• Provide a client-centered customized plan to meet their skincare needs through services, product sales, and treatments.
• Perform full aesthetic consultations to meet all client's short- and long-term goals.
• Maintain an elite, clean, and organized work/treatment area throughout the location.
• Assist with unpacking and storing orders appropriately and timely.
• Assist in maintaining appropriate inventory by communicating needs and counts to management.
• Ensure charting is accurate, timely, and complete to best depict all client appointments and experiences.
• Attend continuing education as requested by Clinical Management to excel in various skillsets.
• Attend and provide input at all team meetings organized by your direct supervisor and clinical management.
• Ensure client concerns are reported in a timely manner to the Senior Laser Technician, Manager, Mid-Level Provider, and Operations Manager.

Requirements

• High School Diploma or GED equivalency is required.
• Laser Technician license issued by the Department of Licensing is required.
• Medical Esthetician License issued by the State is required.
• Ability to work weekends and have a flexible schedule is required.
• Strong and extensive knowledge of laser, skin treatment procedures, esthetician practices, and medical practice management.
• Ability to self-promote and engage in company social media while meeting guidelines and expectations.
• Understanding of patient/client confidentiality in accordance with HIPAA regulations and company policy.
• Valid driver’s license and personal vehicle for transportation.
• High level of integrity with a strong ethical foundation.
• Sound judgment, problem-solving, and decision-making skills.
• Ability to stand for long periods of time.
• Ability to reach above shoulder height, crawl, kneel, and push/pull up to 50 lbs.
• Working knowledge of Microsoft applications.
• Strong oral and written communication skills, highly organized, and able to work independently with minimal supervision.

Benefits

• Competitive base salary + commission
• Paid Time Off (PTO)
• Multiple health insurance plans
• Dental and vision coverage
• Employer-paid short-term and long-term disability
• Employee discounts
• 401k retirement plan
• Tuition reimbursement
• Referral bonus program