Client Concierge

About the role

At Chewy Vet Care, PLLC we’re changing the veterinary care experience from scratch. It starts by crafting a culture and environment where veterinary teams can succeed every day. With the launch of our new veterinary practices in early 2024, we are looking for a full-time Client Concierge to join our Healthcare Practice Team. As a clinical team member, you’ll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology so that you can practice your best medicine and focus on patient and pet parent care.

We offer a customer- and team member-centric workplace where, together, we deliver care that starts with a visit and lasts a lifetime. Our mission is clear—to become the most trusted and convenient destination for pet parents and partners, everywhere. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person.

Responsibilities

• Embody the Chewy Vet Care culture to work collaboratively with your peers and deliver the pet parent WOW experience within the practice, providing stellar service and communication.
• Support your practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager.
• Handle all patient intakes and provide all front-end client-facing interactions.
• Apply strong social and communication skills to engage actively with pet parents.
• Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly.
• Use integrated technology, including proficiency with the Practice Information Management System (PIMS).
• Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC).
• Act responsibly given the pharmacy holdings.
• Assist Practice Manager with communicating on inventory needs.
• Clean workspaces after every patient interaction.
• Participate in self-development courses and Chewy Vet Care required compliance training.
• Perform related duties and assignments as directed by management.
• May be required to work weekends; position may require some travel.

Requirements

• 1-2 years working in a customer-focused environment, veterinary experience preferred.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal/written communication, observational, and analytical skills.
• Passionate about helping people and pets with empathy and excellent customer service focus.
• Thrives in a fast-paced, self-starter environment.

Physical Requirements

• Standing or walking up to 80% per shift.
• Frequently lift up to 50 to 70 pounds using an optional team lift.
• Occasionally lift greater than 70+ pounds using a team lift.
• Stand, push, pull, carry, squat, and kneel.

Benefits

We’ll provide competitive benefits, scheduling options that fit different lifestyles, and a collaborative work environment where we can reach our full potential.