Client Communications Specialist

About the role

The Client Communications Specialist plays a critical role in developing, implementing, and evaluating communication strategies to enhance client satisfaction, retention, and engagement. This role is responsible for developing non-marketing client communications that are accurate, professional, and aligned with Truist branding and objectives. Often works within a team or with business partners.

Regular position, 1st shift (United States of America). English fluency required.

Responsibilities

• Content Development: Draft, edit, and proofread high-quality client-facing communications, including emails and letters for the purpose of service updates and incident notifications
• Collaboration and Coordination: Work closely with cross-functional teams, including marketing, product, channel, and support teams, to ensure consistent messaging and timely, accurate information dissemination.
• Process Improvement: Monitor and iterate on communication workflows and approval paths to increase efficiency and effectiveness.
• Reporting and Measurement: Track key performance indicators (KPIs) and measure the effectiveness of client communication, providing regular insights and recommendations to leadership.

Requirements

• Bachelor’s degree, or equivalent education and related training
• 3-5 years of related experience
• Demonstrated client communications development and project management
• Strong writing, editing and verbal communication skills
• Proficiency in using communications technology such as email platforms and Microsoft Office Suite
• Detail-oriented, strong organizational and project management skills, ability to manage multiple priorities in a fast-paced environment, and a client-centric mindset

Preferred Qualifications

• Bachelor’s degree in Communications, Marketing, or English
• Experience in Financial Services industry, or agency experience

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during first year of employment
• 10 sick days (prorated)
• Paid holidays
• Depending on position and division, may also be eligible for defined benefit pension plan, restricted stock units, and/or a deferred compensation plan