Client Care Technician | Supportive Housing

About the role

Support Growth And Independence Valley Oaks is dedicated to helping individuals achieve lasting recovery, and Client Care Technicians play a vital role in this mission. In this role, you'll support clients as they build life skills, overcome challenges, and work toward greater independence.

Responsibilities

• Engages clients in activities and interactions designed to encourage achievement of treatment and recovery goals while meeting direct care expectations
• Provides individualized support to help clients address personal challenges and capitalize on opportunities for improvement
• Models and teaches independent living skills including hygiene, budgeting, meal preparation, and time management in one-to-one sessions and in weekly group sessions
• Observes, interacts with, and assesses clients’ behavior and communicates significant observations to the treatment team
• Counsels clients regarding behavior, goals, and program expectations
• Distributes medications and follows all medication management and documentation procedures
• Maintains accurate and timely documentation of all client interactions, interventions, and incidents
• Utilizes assessment tools such as UAs, Outcome Questionnaires (OQ), and others to inform care and track progress
• Transports clients to off-site appointments, community activities, or resources, as assigned and within program guidelines

Requirements

• High School diploma or equivalent
• Previous behavioral health or social services experience preferred
• Previous experience with medication management preferred
• CPR certification
• Valley de-escalation certification
• Minimum age of 21 and a current driver's license

Qualifications

None specified

Skills

N/A

Benefits

• Compensation program including tenure-based service increases and performance bonuses
• On-Demand Pay
• Accrued paid time off annually (increasing by one day with each year of service)
• 10 paid holidays, 2 wellness days, and paid parental leave
• Medical, dental, vision, life, and disability insurance
• Voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance
• Health Savings & Reimbursement Account (HRA) up to $2,000 for individuals and $4,000 for families
• Company match on 401(k) plan
• Tuition reimbursement, new licensure reimbursement, paid training and conference attendance, continuing education reimbursement, and paid time for continuing education

Pay

Range starts at $16.25/hour (pay is calculated based on years of related experience)

Schedule

Thurs, Fri, Sat, Sun & Mon | 4pm-12am (midnight)

Benefits Highlights

• Compensation program including tenure-based service increases and performance bonuses
• On-Demand Pay
• Accrued paid time off annually (increasing by one day with each year of service)
• 10 paid holidays, 2 wellness days, and paid parental leave
• Medical, dental, vision, life, and disability insurance
• Voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance
• Health Savings & Reimbursement Account (HRA) up to $2,000 for individuals and $4,000 for families
• Company match on 401(k) plan
• Tuition reimbursement, new licensure reimbursement, paid training and conference attendance, continuing education reimbursement, and paid time for continuing education

Why Valley?

Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow. You will belong in a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success.

Job Summary

The Client Care Technician provides direct support to individuals residing in residential and housing programs. This Technician assists the multi-disciplinary treatment team and fosters a safe, stable, and therapeutic environment while helping residents work toward self-sufficiency, treatment goal achievement, and personal growth.

Essential Functions

• Engages clients in activities and interactions designed to encourage achievement of treatment and recovery goals while meeting direct care expectations
• Provides individualized support to help clients address personal challenges and capitalize on opportunities for improvement
• Models and teaches independent living skills including hygiene, budgeting, meal preparation, and time management in one-to-one sessions and in weekly group sessions
• Observes, interacts with, and assesses clients’ behavior and communicates significant observations to the treatment team
• Counsels clients regarding behavior, goals, and program expectations
• Distributes medications and follows all medication management and documentation procedures
• Maintains accurate and timely documentation of all client interactions, interventions, and incidents
• Utilizes assessment tools such as UAs, Outcome Questionnaires (OQ), and others to inform care and track progress
• Transports clients to off-site appointments, community activities, or resources, as assigned and within program guidelines