Client Care Specialist II

Responsibilities

• Adhere to bank policies and procedures.
• Ensure all client phone inquiries are answered with a high degree of courtesy, respect, professionalism, and accuracy.
• Utilize effective telephone skills to focus on discovering clients’ needs and educating them on bank products that will better serve them.
• Efficiently route calls to the appropriate support area if the inquiry is outside of Client Care guidelines.
• Follow up on client complaints and ensure client satisfaction.
• Identify suspicious transactions or activity and report such activity immediately.
• Be proactive to recognize concerns related to policy and procedure to drive effective change.
• Acquire and maintain in-depth knowledge of retail services and products.
• Participate in team meetings and training.

Requirements

• High School diploma or equivalent.
• Prior customer service experience preferred.
• Excellent verbal/written communication skills.
• Experience communicating through online channels such as chat and email.
• Bilingual communication skills helpful, but not necessary.

Qualifications and Education

• High School diploma or equivalent.
• Prior customer service experience preferred.

Benefits

• Competitive compensation with a salary range of $17.00/Hr. - $29.75/Hr., final compensation determined by location, skills, experience, qualifications, and career level.
• Medical, dental, and vision insurance.
• 401K plan.
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups.

Pay

Salary Range: $17.00/Hr. - $29.75/Hr.

Schedule

Varying hours/days including occasional overtime due to business needs.