Client Care Specialist

About the role

Meneses Law is an Immigration Law Firm seeking a Bilingual Sales Representative to join our growing team. The Bilingual Sales Specialist will be an expert in understanding Meneses Law’s services and will be responding to questions and queries about our services. The ideal candidate has top notch sales and excellent customer service experience who has attention to detail, is goal driven, ethical, and dedicated professional.

Responsibilities

• Greet clients and make them feel welcome.
• Convert sales for our wide range of legal services.
• Must be able to meet monthly sales goals (KPIs).
• Provide recommendations according to customer needs or preference.
• Document sales by updating customer records.
• Stays up to date with sale trends for better services and achievement of sales.
• Have the emotional intelligence and maturity to have difficult conversations with clients to encourage them to hire the firm for legal services.
• Closing the sale and follow-up through telephone and email.
• Contribute ideas to improve sales and work with management to implement improvements.
• Provide ongoing customer service by acting as the liaison between the client and Meneses Law team that will include weekly/monthly follow-up with clients after they check