Client Care Specialist

Location: Short Pump, VA – Full-Time

Pay & Benefits

• $18–$20/hour (based on experience and skills)
• Medical, Dental, Vision
• 401(k)
• Paid Time Off
• CE Allowance + Free VetBloom (RACE-approved CE) access
• Veterinary Technician scholarship opportunities
• VTNE and/or license reimbursement
• Uniform allowance
• Employee pet discount
• Disability & Life Insurance

Schedule

• 4 x 10-hour shifts per week
• 2pm - 12am
• Weekends required

Responsibilities

• High-volume receptionist duties with proficiency in multi-line phone and computer systems
• Client-focused approach with excellent written and verbal communication skills
• Proficient typing and navigation of digital records systems
• Multi-tasking in a fast-paced environment
• Quick learning of internal company software systems
• Organization and ability to handle high-pressure situations calmly
• Review estimates, discuss financial options, and process payments

Qualifications

• High school diploma or equivalent; vocational certificate/diploma in business or office administration preferred
• Experience in the veterinary or medical field is a plus
• Willingness to work days, evenings, and weekends
• Veterinary Assistant Certification and/or Licensed Veterinary Technician Program financial assistance may be available based on interest

About VVC Short Pump

Since its conception in 1981, the Virginia Veterinary Centers teams have worked to invest in new technologies and training to stay on the cutting edge of Veterinary Medicine, providing the best quality care for patients and families. Our teams understand that sharing knowledge and care across distance and discipline ensures the best care for furry family members. We prioritize a culture that cultivates collaborative learning in a safe and inclusive hospital environment.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is a network of 140 specialty and emergency hospitals where world-class medicine is practiced, and veterinary care is continually shaped for the future. Here, you’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Mentorship is a two-way street—sharing expertise while learning from others to grow clinically, professionally, and personally.