Client Care Specialist

Key Responsibilities

• Acts as a liaison to all areas of persons served/client care, medical staff, admission staff, nursing staff and clinical staff.
• Assists nursing staff during medication passes.
• Ensures general safety and security of campus facilities and grounds by observation and patrolling interior and exterior areas on foot and in a vehicle.
• Makes sure video surveillance footage is monitored and responds to any security-related concerns in a timely manner.
• Completes a daily security checklist per shift when assigned.
• Supports daily operations within the facility (clinical groups, meeting attendance, med pass).
• Maintains a safe recovery environment within the facility and living quarters.
• Directly assists and supports Medical, Admission, Nursing, and Clinical staff ensuring a seamless transition for persons served/clients to and from detox.
• Performs follow-ups to persons served/client referral sources as directed by supervisor.
• Develops and assists in the ongoing timely preparation of accurate written reports which detail and monitor individual progress against monthly, quarterly and annual goals and will also participate in the presentation of reports when applicable.
• Orients the client upon admission.
• Multitasks with attention to detail.
• Must have the ability to interact with staff and clients in a professional manner.
• Participates in staff and state regulatory training as required.
• Communicates with the applicable departments and assists in ensuring the safety of the persons served/clients.
• Drug screens persons served/clients, aids in self-administering medication, and monitors persons served/client vital signs.
• Adheres to program policies and procedures while maintaining a professional code of ethics.

Key Experience and Education Needed

• A High School Diploma or GED
• Healthcare experience preferred
• Substance abuse experience preferred

Other Qualifications to be Considered

• Appropriate State and Federal Clearances
• Valid driver's license required

Benefits

ARC full-time employees enjoy very attractive benefits packages for employees and their families to include health, dental, vision, life insurance, a wide array of ancillary insurance products for life’s needs, 401(k) plan with company matching and to ensure the work-life balance - generous paid vacation, sick, holiday and maternity/paternity leave policies.