Client Care Representative with bonus on every check!

About the role

Mister Sparky is seeking a client care representative to answer incoming client telephone calls and assist with the supervision and dispatching of all scheduled service and maintenance calls. This role is ideal for individuals with strong people skills, including former restaurant servers, waitstaff, and bartenders looking to transition careers. The position can be part-time for the right candidate.

Responsibilities

• Answer incoming client telephone calls, ensuring each call is picked up before the third ring and using the approved company greeting and script.
• Ensure good communication with clients to form a positive first impression of the company.
• Maintain a courteous and pleasant demeanor, whether on a phone call or in person.
• Notify clients in advance if an electrician will not arrive within the scheduled time window.
• Call Agreement Membership clients to book scheduled service appointments and compensate for any shortfall of repair calls.

Requirements

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills.
• Good computer software skills.
• Prior customer service experience preferred.

Pay

$22.50 - $28.50 per hour.

Benefits

• 401(k) matching.
• Performance-based bonuses.
• Competitive salary.
• Flexible schedule.
• Paid time off.
• World-class training programs, including technical training, virtual technical training, communications, and sales.
• Career growth and development opportunities.

Each franchise location is independently owned and operated. Compensation, benefits, and hiring decisions are set by the individual franchisee.