Client Care Coordinator - Team Lead | Remote – Seattle, WA

About the Role

Join a compassionate, growth-minded family law practice dedicated to helping families thrive. At Elise Buie Family Law Group (EBFLG), we combine fierce advocacy with civility and a people-first culture. We empower our team to do meaningful work while building sustainable, fulfilling careers. We're seeking an experienced Client Care Coordinator with team lead experience who is passionate about client service, thrives in collaboration, and is ready to grow personally and professionally in a fully remote environment. As the first point of contact for the families who need us, you'll set the tone for their entire experience with our firm, and help lead a client-care function built on unreasonable hospitality.

What You'll Do

• Serve as the Client Care team lead — guiding, coaching, and supporting fellow Client Care team members
• Build relationships with potential new clients (PNCs)
• Maintain target conversion rates by successfully converting qualified PNCs into scheduled consultations
• Demonstrate consistent responsiveness through timely communication and follow-up with all clients
• Deliver an exceptional client experience through accurate needs assessment, empathetic and professional communication, and timely consultation booking
• Handle confidential client and firm matters with discretion
• Collaborate with team members to enhance client intake processes and improve firm-client relationships

Must-Have Qualifications

• Leadership Experience: Proven experience serving as a team lead, with the ability to guide, coach, and support others
• Availability: Ability to work core business hours in the Pacific Time Zone (PST)
• Experience: 2+ years in customer service and/or sales, plus a Bachelor's degree or two years of relevant work experience
• Core Skills: Strong written and verbal communication, high emotional intelligence, and comfort with a CRM, Clio, Dropbox, Adobe, Microsoft Office 365, Slack, and Apple (or the ability to learn quickly)
• Client Dedication: Commitment to client-centered service and delivering compassionate, effective support during difficult transitions
• Professional Attributes: Emotional intelligence, openness to feedback, a growth mindset, and the ability to pass a background check

Why You'll Love Working With Us

• Remote-first environment: work from home with flexibility
• Competitive pay: $23 – $25/hour plus performance bonus opportunities
• People-forward culture: work alongside a strong, collaborative, and integrity-driven team committed to helping families thrive
• Benefits: partially subsidized base medical & dental insurance, long-term disability, life insurance, and matching 401(k)
• Time off: 9 paid holidays, up to 4 weeks PTO, bonding leave (paid/unpaid), sick leave, personal days, and volunteer time
• Growth and development: mentorship, training, and opportunities to shape your career
• Supportive team: a close-knit, fully remote team that genuinely has your back

About Us

Founded in 2015, EBFLG has operated remotely since day one. Our vision is to guide families through transition with compassion, civility, and resilience — while building a workplace where our team members find purpose and joy.