CLIENT CARE COORDINATOR (Mandarin preferred) ! Must have caregiving experience

About the role

The Client Care Coordinator plays a key role in daily operations, caregiver scheduling, client support, and intake coordination. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The job applicant should reside in Santa Clara County, California, USA.

Responsibilities

• Coordinate and schedule caregivers for clients
• Handle initial client intake calls and gather care needs
• Communicate with clients, families, and caregivers
• Assist with caregiver hiring, onboarding, and coordination
• Manage schedule changes, call-outs, and coverage needs
• Maintain accurate client and caregiver records
• Support day-to-day operations and care coordination
• Provide compassionate, professional customer service

Qualifications

• Prefer speaking in English/Mandarin (Chinese)
• Experience in home care, healthcare, caregiving, or scheduling preferred
• Strong phone and communication skills
• Organized, reliable, and detail-oriented
• Comfortable handling sensitive client information
• Able to multitask and problem-solve independently
• Familiarity with home care software is a plus (training provided)

Benefits

• Health
• Cell phone reimbursement
• Mileage reimbursement
• Opportunities for advancement
• Paid sick time
• Paid training
• Professional development assistance

Pay and Schedule

$29-$30 hourly pay, with expected hours of 40 per week. The role is available as full-time or part-time.