Client Care Coordinator - Location: Broadview Heights, Ohio

Major Duties and Expectations

• Completes intake for Audiology and Speech-Language Pathology (SLP) clients and maintains accurate records in the Office Management System (OMS) system (Counsel Ear)
• Verifies insurance coverage, authorizations, and approvals.
• Verifies referral authorization requirements.
• Tracks authorized visits.
• Collections and posts charges and payments to account at the time of the visit.
• Reconciles discrepancies.
• Collects co-pays and fees.
• Ensures client paperwork is current and is uploaded to the OMS system.
• Appeals insurance denials of service.
• Creates bank deposit slips and deposits payments to the bank on a regular basis
• Investigates and resolves discrepancies
• Provides administrative support to clinical staff and other CHSC employees as needed:
• Greets visitors, clients, etc., and directs to appropriate staff.
• Answers incoming telephone calls.
• Schedules Speech-Language Pathology (SLP) and Audiology appointments.
• Orders office supplies.
• Obtains, sorts, and delivers office mail.
• Typing, filing, faxing, etc. data and information as requested.
• Maintains client files in a prompt and orderly fashion.
• Handles shipping and receiving of hearing aids and other small equipment.
• Performs daily calibration checks of audiology equipment
• Maintains office facilities:
• Arranges for the opening and closing of the office ensuring proper security is maintained.
• Contacts Facilities Supervisor regarding maintenance of physical premises.
• Contacts IT / tech support regarding hardware/software issues.
• Contacts vendors for malfunctioning office equipment.
• Maintains petty cash

Preferred Education/Experience/Skills

• A 4-year degree in office management/ healthcare management or its equivalent in experience (3-4 years working in a medical office)
• Commitment to an excellent customer experience
• Strong organizational and interpersonal skills (verbal and written)
• Ability to multi-task and follow a task through to completion with multiple distractions.
• Computer competency in Microsoft Office Suite