Client Care Coordinator - Birmingham, AL

Client Care Coordinator - Cornerstone Caregiving Birmingham, AL | Full-Time | $40,000 + Growth Bonus & Benefits What We Do: Cornerstone Caregiving is passionate about helping seniors age in place in a setting and manner of their choosing. We believe seniors deserve the opportunity to age in a healthy, dignified environment. As a leading, nationwide home care organization serving seniors in more than 450 locations, Cornerstone remains committed to providing the highest quality of care to those that cared for us. Job Description: The Clinical Care Coordinator – Veterans & Dementia Programs is responsible for coordinating and managing care services for veterans and individuals receiving home care services and participants enrolled in the GUIDE dementia care program. This role ensures that clients receive high-quality, person-centered care by completing assessments, developing and maintaining plans of care, coordinating services, and managing authorizations. The Clinical Care Manager works closely with clients, families, caregivers, healthcare providers, and program partners to ensure services meet regulatory requirements and support optimal health outcomes. Job Responsibilities: Client Care: Coordinate home care services for veterans and dementia program participants. Serve as the primary point of contact for clients, family members, and caregivers.Case Management: Monitor client status and ensure care services meet individual needs and program requirements. Communicate regularly with healthcare providers, referral partners, and internal staff regarding client care.Assessments & Care Planning: Conduct comprehensive client assessments to determine care needs. Develop, implement, and maintain individualized plans of care. Update care plans based on client conditions, provider recommendations, or program guidelines. Ensure documentation meets regulatory and program standards.Authorization & Documentation: Obtain and maintain service authorizations for veteran clients and other funding sources. Track authorization periods and ensure services remain compliant with payer requirements. Maintain accurate, timely, and complete documentation in client records.Client Communication & Caregiver Support: Serve as the primary point of contact for client questions and service changes. Provide guidance and support to clients and family caregivers. Assist families with navigating care services and available resources. Promote safe, effective, and compassionate in-home care. Shared On-call Duties: Participate in on-call rotation, responding to client, caregiver or operations needs after hours as needed.Quality & Compliance: Ensure all services comply with company policies, state regulations, and program requirements. Monitor service delivery to ensure quality standards are met. Participate in care reviews and quality improvement activities. Review care notes and ensure they are sufficient. Employee and Fringe Benefits: Access to company-sponsored benefits plan that includes coverage for health, dental, vision, life, and other insurance benefitsPTO: Accrues at 1 day per monthGrowth Bonus WOTC Bonus Phone Stipend Travel: Limited travel as needed for various sales, marketing, and client care service needs.Must have reliable transportation to meet the needs of position and scope of job responsibilities. Education & Certifications: High school diploma or equivalent degreeAssociates and/or Bachelor Degree; may substitute Degree requirement with a combination of education/experience; and minimum of two years’ experience as Administrator and/or managing sales, customer service, and human resources functions within an office settingValid drivers licenseValid state required proof of auto insurance Preferred Skills: A proven leader with previous experience managing a teamSuccess with meeting sales and business development goalsAbility to work autonomously in a fast-paced environmentComfortable working with technologyEntrepreneurial mindsetExperience with direct recruitment, hiring, and oversight of staffStrong interpersonal and communication skillsProficient in Google Workspace (Gmail, Meet, Calendar, Docs, Sheets, etc.) Physical Requirements: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. This position may involve any or all of the following (not a complete list): sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs. regularly and up to 50+ lbs. may be required; using a computer for extended periods: typing, staring at a bright monitor or TV screen; using fingers, wrists, and arms; stress on back may occur. Work Environment: Office Environment: high-paced office environment; continuous phone use/ringing; talking; various noise levels; interactions with employees, referral sources, and clients; possible exposure to prescription drugs, bodily fluids, small appliances for cooking, cooling, and heating foods or securely storing medications.Client’s Environment: Unknown environments; bodily fluids, household and human germs; extreme cold or hot temperatures in or outside; light to heavy traffic; inclement weather; human body weights that vary based on client health and lifting as prescribed or needed per plan of care; 50+ lbs. This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position but rather describes the general nature and level of work being performed. The requirements listed above are representative of the minimum levels of knowledge, skills and ability necessary to perform the job. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. This job description also reflects the Company’s assessment of the essential functions of the position. The Company will make reasonable job-related accommodations to allow qualified applicants and employees with disabilities to perform those essential functions. The Company reserves the right to assign different or additional duties and responsibilities to this position or to reassign duties and responsibilities to other positions. Continued employment remains on an “at-will” basis. #MGR-N