Client Care Assistant

If you are a current Linnaeus Associate, you will need to apply internally. Please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Location: Village Vet Hampstead, 11 Belsize Terrace, NW3 4AX

Job type: Full‑time, permanent

Hours: 42 hours per week, Monday – Friday with occasional weekends; flexibility for early mornings and late evenings is required.

About the role

The Client Care Assistant will be the front‑of‑house face of the Hampstead Hospital, welcoming clients and their pets, ensuring a smooth flow from the waiting area to the consult room and through payment processing. The role requires a flexible, sociable, and adaptable individual with a passion for delivering exceptional customer service.

Responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner.
• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service.
• Support the business with a range of administrative duties.
• Maintain a high level of attention to detail.
• Work well in a fast‑paced environment while maintaining high‑quality service and task standards.
• Show awareness of financial control within the practice and follow up with clients for outstanding payments.
• Discuss financial issues with clients when needed.
• Daily management of the practice diary to ensure efficient patient booking and proactive gap‑filling.
• Maintain the highest professional and ethical standards.
• Communicate effectively with referring vets and colleagues.
• Ensure a high standard of client care is maintained at all times within the team.
• Work closely with the vet and neighbouring branches.
• Serve customers, take payments, and advise on products and services.
• Perform banking duties as required.

Requirements

• A proactive, positive attitude.
• Ability to adapt to learning a new system, even without prior experience.
• Excellent verbal and written communication skills.
• Highly motivated to provide excellent service to clients and the practice.
• Team‑oriented with a positive contribution to the workplace.
• Capability to work at a fast pace under pressure, including lone working and managing own workload during slower periods.
• Professional approach to work.
• Excellent administration, organisational and time‑management skills with strong attention to detail.
• Strong IT skills, particularly Microsoft Outlook, Word, and Excel.

Pay

£27,759.00 – £30,843.00 per annum.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave.
• External CPD funded.
• Extensive free online Linnaeus CPD program.
• Career progression opportunities.
• Staff discount schemes.
• Life Assurance.
• Enhanced sickness pay.
• Enhanced equal family leave.
• E‑car salary sacrifice scheme.
• Employer‑contributed pension scheme.
• Wellness program, including employee assistance program.
• Eyecare voucher scheme.
• Free annual flu jab.
• Cycle‑to‑work scheme.
• Recruitment referral reward scheme.

For support with your application or more information about Village Vet, Linnaeus, or the role, please contact the Talent Acquisition team at careers@linnaeusgroup.co.uk.