Care Assistant

Responsibilities

• Utilize medical devices to help manage patients with chronic conditions on-site and online with other clinical team members.
• Aid in direct patient care as per established protocol and coordinate the team to meet objectives.
• Teach elderly patients how to use the mobile app and medical device, and assist with troubleshooting tech issues.
• Communicate effectively with both tech-savvy and non-tech savvy individuals, explaining technology concepts clearly and patiently.
• Collaborate with teammates, providers, and clinic staff, ensuring smooth communication and task completion.
• Assist with direct patient care procedures, taking patient histories, vital signs, preparing charts, and assisting with medical examinations.
• Maintain accurate documentation in electronic health records and perform routine specialized procedures according to established protocols.
• Obtain necessary labs and tests as directed by the provider.
• Manage clinic inventories and supplies, and educate patients on specific medical issues within designated parameters.
• Direct patient flow according to provider schedules and patient appointment times.
• Ensure assigned examination rooms are maintained and ready for use.
• Support clinic activities by performing routine administrative tasks and coordinating office activities.
• Practice and adhere to safety, environmental, and infection control measures.
• Initiate and conduct patient outreach calls using provided scripts to schedule appointments, provide follow-up care information, and promote health education.

Qualifications and Skills

• Bachelor’s degree or above is required.
• Exceptional communication skills and meticulous attention to detail.
• Demonstrated patience and empathy, particularly when working with the elderly.
• Familiarity with fundamental medical procedures and terminologies is beneficial.
• Strong problem-solving skills and adaptability.
• Capacity to lead and motivate peers, with a commitment to maintaining precise records.
• Proficiency in computer operations and technical platforms such as Google Workspace (Chat, Doc, Spreadsheet, Slides) and Zoom.

Benefits

• Medical, Dental, Vision, Life Insurance, and 401K
• Paid Time Off, Federal Holidays, and Leaves
• Annual Performance-Based Bonus