Client Care Agent

About the role

We are seeking a Client Care Agent responsible for reviewing client monitoring data to ensure optimum coordination and client satisfaction. The role involves reviewing service history, monitoring data, and advancing clients into scheduling with Service dispatchers using tools such as DynaLink, Google Calendar, and monitoring software. The objective is to identify DynaFire opportunities, improve client satisfaction, and build long‑term relationships with new and existing DynaFire Service customers. At DynaFire we provide comprehensive fire and life‑safety solutions, from expert support and installation to state‑of‑the‑art sprinkler and fire alarm systems, helping businesses enhance security and maintain regulatory