Client Services Agent

About the Role

The Client Services Agent is an integral part of Latham's Workplace Experience team. This role will be responsible for providing the best-in-class customer service support to clients and personnel requesting reception, facility, conference room, emergency notification, and travel support services, while utilizing a customer interaction system to provide high-quality, knowledgeable, consultative customer service, and administrative support for workplace experience-related tasks. This role will be located in our New York office. Please note that this role requires a hybrid and in-office presence.

Responsibilities

• Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service
• Providing high touch customer service to all visitors and guests
• Contributing to a team environment that ensures all WE Agents are equally taking ownership of department tasks and responsibilities
• Ensuring cross-departmental collaboration to guide an inquiry to the appropriate resource
• Acting as the liaison for the WE staff in the local offices to facilitate all types of requests and providing information to allow for a seamless experience for the customer
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Qualifications

• A high school diploma or equivalent
• A minimum of three (3) to five (5) years of prior workplace experience, receptionist, technology, hospitality, or inbound customer service call center experience, preferably
• Administrative experience and familiarity with professional services organizations, preferably

Skills

• Excellent communication skills both written and verbal
• Exceptional customer service skills with the intention to go above and beyond for every request
• Ability to assess situations and take action without the direction of others

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Pay

USD $65,000.00 - USD $80,000.00 /Yr.