Client Care Advisor

Primary Responsibilities

• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct client/Care Pro introductions with every new client and with every new Care Pro.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per month/quarter.
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities

• Participate as needed in all Care Pro meetings.
• Maintain regular attendance to execute job responsibilities.
• Conduct Family Education sessions as needed.

Requirements

• Professional appearance and demeanor.
• Personable and outgoing personality.
• Ability to work well within a team environment.
• Outside Sales Experience in Health Care Industry a plus.
• Experience with SalesForce is a plus.
• Pass a Level II Background Screen.

Education/Experience Requirements

• 1+ years related business or sales experience (consultative sales).
• Must be able to work in the field and be insurable.
• Must possess a valid driver's license, auto insurance, and reliable transportation.

Benefits

• Paid Holidays and Paid time off after 90 days of employment.
• Performance Bonuses.
• Health Insurance Available.
• Dental & Vision Available.
• Use of Company Phone & Laptop.
• Mileage reimbursement.