Client Care Advisor

About the role

Every day, families reach out to us in some of the most stressful moments of their lives. They need someone warm, knowledgeable, and trustworthy to guide them toward the right care for their loved one. That's you.

Responsibilities

• Respond to incoming inquiries and conduct compassionate, consultative Care Consultations.
• Develop individualized care plans and convert consultations into active care starts.
• Lead Care Pro introductions and conduct ongoing quality assurance visits.
• Maintain consistent communication with clients and families throughout the care relationship.
• Document all touchpoints accurately in WellSky and update care plans as needs evolve.

Requirements

• Experience in client services, healthcare, senior care, or social work.
• Natural relationship-builder with strong listening and communication skills.
• Consultative approach — you know how to guide and connect, not just pitch.
• Organized and detail-oriented with the ability to manage multiple clients at once.
• Valid driver's license and willingness to travel to client homes.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and willingness to travel to client homes.

Skills

• Excellent communication and interpersonal skills.
• Ability to build rapport and trust quickly.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office.

Benefits

• Competitive salary based on experience.
• Company vehicle.
• Medical, Dental & Vision Insurance.
• 401K with company match after 30 days.
• PTO & Paid Holidays.

Pay

$49,000 - $52,000 yearly based on experience.

Schedule

Flexible schedule to accommodate client needs.