Client Care Advisor

Job Summary

At Home Instead, we are dedicated to helping older adults live safely, comfortably, and with dignity in their own homes. The Client Care Advisor plays a vital role in ensuring that every client receives personalized, high-quality care while serving as their advocate and primary point of contact. This position is ideal for a compassionate, service-oriented professional with strong interpersonal skills and a commitment to excellence in client care.

Key Responsibilities

• Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.
• Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships.
• Congduct in-depth Care Consultations and service inquiries with potential clients and families, assessing needs, creating customized care plans, and executing the consultative sales process.
• Maintain consistent follow-up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement.
• Oversee client service plans, ensuring that care is adapted as needs evolve.
• Collaborate with the care team, schedulers, and Care Pros to ensure seamless service delivery.
• Conduct regular quality assurance visits and update documentation accordingly.
• Lead client and Care Pro introductions, ensuring a smooth and positive experience for both parties.
• Work closely with Care Pros, healthcare professionals, and family members to create the best outcomes for clients.
• Address client concerns with empathy, professionalism, and proactive problem-solving.
• Identify opportunities to enhance care services and advocate for additional support when needed.
• Maintain accurate and up-to-date client records, including care assessments, service plans, and quality assurance documentation.
• Adhere to all company policies, procedures, and compliance requirements.