Client Care Advisor

Responsibilities

• Respond to service inquiries with professionalism and compassion.
• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a care plan.
• Maintain detailed records with strict attention to client privacy.
• Update client’s plan of care to as needed to accommodate changing needs.
• Demonstrate open and effective communication.
• Work closely with Care Pros to troubleshoot challenges and assess care plans.
• Conduct regular quality assurance visits.
• Organize and manage prospective client information.
• Support sales growth through goal tracking and performance monitoring.

Secondary Responsibilities

• Build and maintain strong relationships with the community.
• Collaborate with team members to represent the Home Instead brand and deliver high quality care.

What You Need to Succeed

• Sales Experience: Proven track record in business or sales, consultative sales experience a plus.
• Driving Requirement: Must possess a valid driver’s license and insurance.
• Skills for Success: Strong communication, organizational skills, and professionalism.

The Ideal Candidate

• Has a passion for sales and relationship-building.
• Proficiency in Microsoft Office.
• Capable of working autonomously in the field.
• Possesses strong organizational and strategic planning skills.
• Is committed to achieving and surpassing sales goals.

Job Type

Full-time

Salary

From $24.00-$27.00 per hour

Benefits

• Career Advancement: Grow with a nationally recognized brand in home care.
• Innovative Environment: Be encouraged to bring new ideas to the table.
• Positive Culture: Be part of a team where your efforts are valued and your well-being is a priority.
• Competitive wages that reflect your valuable contributions.
• Incentive Bonus Plan
• Comprehensive Training: Receive paid training to enhance your skills and knowledge.
• Dental insurance
• Health insurance
• Paid time off
• Use of company car during work hours/ mileage reimbursement

Schedule

8 hour shift
Monday to Friday, with occasional weekend or evening activities.

Experience

• Client Care: 1 year (Preferred)
• Knowledge of SalesForce (Preferred)
• Health Care Experience 2 years (Highly Preferred)

Work Location

Focus North Kitsap County (North Silverdale, Bainbridge Island, Hansville, Poulsbo, Kingston)