Client Care Advisor

Job Summary

As a Client Care Advisor, you will be the primary point of contact and advocate for our clients and their families. You will build meaningful relationships, coordinate personalized care plans, and ensure the highest quality of service. This role combines relationship-building, consultative sales, problem-solving, and operational coordination.

Key Responsibilities

- Serve as a trusted advocate and primary contact for clients and families. - Conduct in-depth care consultations and develop customized care plans. - Coordinate care delivery with Care Pros and conduct quality assurance visits. - Facilitate introductions between clients and Care Pros. - Address client concerns with empathy and professionalism. - Maintain accurate client records and ensure compliance with company policies.

Qualifications

- Experience in client services, healthcare, senior care, social work, or care coordination preferred. - Education in Healthcare Administration, Social Work, Gerontology, or related field is a plus. - Proficiency in Microsoft Office and client management software preferred. - Valid driver’s license and reliable transportation if client visits are required. - Ability to maintain confidentiality and adhere to ethical business practices.

Key Competencies

- Empathy and compassion for older adults and their families. - Exceptional communication and interpersonal skills. - Strong problem-solving and organizational abilities. - Attention to detail and team-oriented mindset. - Sales ability and consultative approach.

Compensation & Benefits

- Competitive salary (varies by franchise). - Benefits and paid time off as per local franchise policies. - Opportunities for professional development and advancement.

Contact Information

Note: Your employer is the local franchise entity, not Home Instead, Inc. Employment is at-will and subject to change. Apply today to join a compassionate team dedicated to making a meaningful difference in the lives of seniors in your community. Each Home Instead franchise is independently owned and operated. | Title: | Client Care Advisor | |---|---| | ID: | CCA - 2026 | To find a franchise near you, please visit the Careers page. For job related questions please call the franchise office at 208-888-9962.