Client Care Administrator

About the role

SkinSpirit is a leading aesthetic skincare and body destination with over 55 locations nationwide, known for personalized service, medically‑proven treatments, and a people‑first culture. The Client Care Coordinator supports daily medical spa operations, including telephone coverage, appointment scheduling, registration, opening/closing transactions, and client care.

Responsibilities

• Provide excellent client care and customer service
• Answer and screen high volume of inbound phone calls
• Manage appointments (scheduling, moving and canceling appointments)
• Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
• Perform opening and closing duties of the clinic
• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Assist with other duties and projects as assigned by management

Requirements

• High School Diploma or GED required; AA preferred
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred
• Exceptional customer service skills
• Ability to be efficient and productive in a fast‑paced environment
• Ability to multi‑task, prioritize, and organize with a consistently high level of accuracy
• Must be a team player; ability to work as part of a team and take initiative independent of direct supervision
• Knowledge of Internet, Outlook, Excel, Word and the ability to learn new software quickly
• Social media experience is a plus
• Excellent written, verbal and interpersonal skills
• Great attention to detail and accuracy
• Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance
• Experience in medical office/understanding of cosmetic procedures/skin care products
• Experience with Zenoti or other POS systems preferred but not required
• Physical requirements: prolonged sitting at desk and working on a computer, repeating same movements, talking and hearing; occasional standing, walking, use of hands/fingers, handling or feeling, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching or crawling; occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Benefits

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full‑time employees (24+ hours) we offer Medical, Vision, and Dental insurance.

Pay

$20.00 - $28.00 per hour

Schedule

Candidate is required to work a combination of weekday, weekend and evening shifts, to include opening and closing shifts. This role will be split between our Plano and Preston Royal clinics.