Client Care Administrator

About the role

SkinSpirit celebrates 20+ years of excellence as a top destination for aesthetic skincare and body services with over 55 locations nationwide. The company emphasizes a people-first culture, world-class training, and innovative treatments. The Client Care Coordinator provides support with the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care.

Responsibilities

• Provide excellent client care and customer service
• Answer and screen high volume of inbound phone calls
• Manage appointments (scheduling, moving and canceling appointments)
• Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
• Perform opening and closing duties of the clinic
• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Assist with other duties and projects as assigned by management
• Work a combination of weekday, weekend and evening shifts, including opening and closing shifts
• Split time amongst a few locations
• Approximately 40-60 hours per month

Requirements

• High School Diploma or GED required; AA preferred
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred
• Exceptional customer service skills
• Ability to be efficient and productive in a fast-paced environment
• Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
• Must be a team player
• Ability to work as part of a team and take initiative independent of direct supervision
• Knowledge of Internet, Outlook, Excel, Word and the ability to learn new software quickly
• Social media experience is a plus
• Excellent written, verbal and interpersonal skills
• Great attention to detail and accuracy
• Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance
• Experience in medical office/understanding of cosmetic procedures/skin care products
• Experience with Zenoti or other POS systems preferred but not required
• Physical requirements: prolonged periods of sitting at a desk and working on a computer, repeating same movements, talking and hearing; occasional periods of standing, walking, use of hands and fingers, handling or feeling, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching or crawling; occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Benefits

• Competitive benefits package including generous employee discounts, Friends & Family discounts, and a beautiful working environment with a stellar team
• Paid holidays
• 401k plan with a company match program
• For full-time employees (24+ hours): Medical, Vision, and Dental insurance

Pay

$20.00 - $28.00 per hour

Schedule

Approximately 40-60 hours per month, requiring a combination of weekday, weekend, and evening shifts, including opening and closing duties, with time split across a few locations.