Client Billing Representative

About the Role

The Client Bill Representative oversees client billing functions within PathGroup's revenue cycle for assigned accounts. This role ensures the accuracy and integrity of client invoices, payment posting, and account reconciliation processes. The Senior Client Bill Specialist serves as a subject matter expert for client billing workflows, assists with escalated client issues, and supports process optimization to improve cash flow and client satisfaction.

Responsibilities

• Ensure accurate and timely creation of client account and billing rules in the billing system for new and updated client bill agreements.
• Provide prompt, courteous, and professional customer service to all internal and external clients.
• Analyze and resolve client invoice-related concerns in a timely manner.
• Monitor client aging and drive collection activities for past-due accounts; provide escalation support to management as needed.
• Research and lead resolution pertaining to client bill questions, billing discrepancies, pricing variances, and account disputes in collaboration with internal and external teams.
• Review and reconcile client accounts, ensuring all adjustments, credits, and payments are accurately applied.
• Recommend and assist in the implementation of improvements to billing policies, workflows, and system configurations.
• Perform all job responsibilities in alignment with industry best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including Privacy and Security policies.
• Collaborate with other departments within PathGroup and subsidiaries.
• Perform other duties as assigned.