Client Billing Representative

Job Responsibilities

• Ensure accurate and timely creation of client account and billing rules in the billing system for new and updated client bill agreements.
• Provide prompt, courteous, and professional customer service to all internal and external clients.
• Analyze and resolve client invoice related concerns in a timely manner.
• Monitor client aging and drive collection activities for past-due accounts and provide escalation support to management as needed.
• Research and lead resolution pertaining to client bill questions, billing discrepancies, pricing variances, and account disputes in collaboration with internal and external teams.
• Review and reconcile client accounts, ensuring all adjustments, credits, and payments are accurately applied.
• Recommend and assist in the implementation of improvements to billing policies, workflows, and system configurations.

Qualifications

• Familiarity with and adherence to the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.