Client Billing & Collections Specialist

About the role

The Client Billing & Collections Specialist manages the end-to-end collections process across a complex portfolio of accounts. This role ensures timely and accurate payment while maintaining strong client relationships. The position supports cash flow performance, financial accuracy, and client transparency by resolving discrepancies, facilitating payment discussions, and delivering consistent reporting and insights.

Responsibilities

• Manage End-to-End Collections Process
• Oversee full collections lifecycle and ensure timely payments
• Account Reconciliation & Issue Resolution
• Perform reconciliations using SAP and Excel
• Client Communication & Reporting
• Manage client conversations and deliver cadenced reporting
• Cross-Functional Collaboration
• Partner with Billing, Risk, Legal, Operations
• Performance Monitoring
• Track metrics and escalate risks

Requirements

• Associate degree or equivalent experience required
• 2+ years collections / AR / billing required
• Detail-oriented, analytical, strong communicator, client-focused
• Works independently under general supervision
• Manages multi-entity accounts and billing scenarios

Qualifications

• Education: College/University degree preferred
• SAP or ERP experience preferred
• Complex billing environment experience preferred

Benefits

Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Pay

The hiring base salary range for this position is $49,100 to $67,540 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

Schedule

Current Location: Owings Mills, MD