Billing & Collections Specialist

We need to output HTML fragment with sections: About the role (maybe "About Your New Role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map content accordingly. We have sections: About Command|Link (company description) maybe not needed? The instruction: do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. We need to include only sections only when posting has real, specific content. We have: - About Command|Link (company overview) - could be "About the role"? Actually "About the role" is about the role, not company. The posting includes "About Your New Role" which describes role. So we can put that under

About the role

. - Key Responsibilities ->

Responsibilities

with

. - What You'll Need For Success -> could be Requirements/Qualifications/Skills. We need to decide: maybe combine into Requirements and Skills. The instruction: prefer a few substantive sections over many thin ones. So we could have

Requirements

containing the list of qualifications (education, experience, skills). Could also split into Qualifications and Skills but that would be many thin sections. Better to have one Requirements section. - Benefits: The posting lists "Why you'll love life at Command|Link" with bullet points: Room to grow..., Generous Medical..., Flexible time off..., 401k..., Fun events..., Free DoorDash lunches..., Employee referral bonuses... That's benefits. So

Benefits

with
. - Pay: The posting includes "The Pay Range For This Role Is 45,000 - 60,000 USD per year(Remote (United States))". So we need a Pay section with that info. Use

maybe. - Schedule: Not mentioned. So omit. - Also there is mention of remote position open to candidates residing in certain states. That's location info. Could be folded into a short

maybe under About the role or separate? The instruction: fold minor metadata into a short

or drop it. So we can include a short paragraph about location eligibility. - Also there is AI-assisted tools note etc. That's boilerplate? It's about hiring process; could be considered boilerplate? It's not EEO/legal but still maybe not needed. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The AI-assisted tools note is not exactly those but could be considered process detail; maybe we keep? It's not essential to role. Safer to drop as it's not about role responsibilities/requirements/benefits/pay. It's more about hiring process. I'd drop. - Also "Learn more about us here!" is a link; drop. - "This is a remote position open to candidates residing in the following states: ..." we keep as location note. - Also "Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions." That's part of pay explanation; we can incorporate into Pay section. Thus final HTML:

About the role

[description from About Your New Role]

This is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.

Responsibilities

• ...

Requirements

• Associate’s degree in Finance, Accounting, or similar field or 3-5 years of related experience billing and collections.
... etc.

Benefits

• Room to grow at a high-growth company
... etc.

Pay

The base pay for this position ranges from $45,000 to $60,000 USD per year, based on location among other factors such as skill‑set, experience, and qualifications.

We need to preserve all substantive information; do not invent or summarize away detail. So we must include each bullet point exactly as given (or close). Must not omit any responsibility or requirement. Let's extract responsibilities list: From posting: "Key Responsibilities Promote company core values and foster positive relationships with customers.Manage billing email inbox, including responding to customer billing inquiries and change requests.Process and post paper checks, deposits, and electronic payments.Manage service disconnects, customer success, and billing cases within the CommandLink Platform.Monitoring overdue accounts and conduct proactive collection calls as necessary.Manage overage billing review and processing, ensuring accurate identification and application of customer overages within billing cycles.Apply credit risk data from Creditsafe and Dun & Bradstreet (D&B) reporting tools to collections strategy and account management decisions.Manage collections escalations including coordination with outside collection agencies and legal teams as needed.Leverage AI tools including Claude to automate billing workflows, generate payment and invoice snapshots, improve case documentation, and increase team efficiency.Track and report on customer billing, cases, and payment activity, identifying trends and risks.Analyze billing and collections procedures, identify opportunities for continuous improvement.Document billing and collections processes to support team training and scalability.Takes on additional responsibilities and projects as needed to support the success of the team and organization." We need to split into separate items. Each sentence seems separated by a period but there are no spaces after periods? Actually they are concatenated without spaces after periods? Eg "Promote company core values and foster positive relationships with customers.Manage billing email inbox,..." So we need to split at periods. We'll produce list items accordingly. Let's list: 1. Promote company core values and foster positive relationships with customers. 2. Manage billing email inbox, including responding to customer billing inquiries and change requests. 3. Process and post paper checks, deposits, and electronic payments. 4. Manage service disconnects, customer success, and billing cases within the CommandLink Platform. 5. Monitor overdue accounts and conduct proactive collection calls as necessary. 6. Manage overage billing review and processing, ensuring accurate identification and application of customer overages within billing cycles. 7. Apply credit risk data from Creditsafe and Dun & Bradstreet (D&B) reporting tools to collections strategy and account management decisions. 8. Manage collections escalations including coordination with outside collection agencies and legal teams as needed. 9. Leverage AI tools including Claude to automate billing workflows, generate payment and invoice snapshots, improve case documentation, and increase team efficiency. 10. Track and report on customer billing, cases, and payment activity, identifying trends and risks. 11. Analyze billing and collections procedures, identify opportunities for continuous improvement. 12. Document billing and collections processes to support team training and scalability. 13. Takes on additional responsibilities and projects as needed to support the success of the team and organization. Note item 13 starts with lowercase "Takes". We'll keep as is. Now requirements list: From "What You'll Need For Success": "Associate’s degree in Finance, Accounting, or similar field or 3-5 years of related experience billing and collections.Strong understanding of billing and collections policies and procedures.Experience working with a telecom and/or IT services company preferred.Experience with processing circuit and service disconnect requests.Experience working with billing systems, NetSuite, and/or other similar platforms.Familiarity with credit reporting and risk tools such as Creditsafe or Dun & Bradstreet preferred.Experience using AI tools such as Claude or similar platforms to improve workflow efficiency preferred.Proficient in Microsoft Excel; ability to manipulate and analyze data sets.Excellent written and verbal communication skills.Strong conflict-resolution and problem-solving skills.Exceptional attention to detail.Strong time management skills with the ability to prioritize and multitask.Team player with respect for colleagues and customers with a collaborative mindset.Willingness to assist with additional tasks if/when the need arises.Ability to embrace and recommend change and provide new ideas.Passion for fast-paced, rapid growth, startup environment. Ability to work US Eastern hours preferred" We need to split at periods (some have no space after period). We'll produce list items. Let's split: - Associate’s degree in Finance, Accounting, or similar field or 3-5 years of related experience billing and collections. - Strong understanding of billing and collections policies and procedures. - Experience working with a telecom and/or IT services company preferred. - Experience with processing circuit and service disconnect requests. - Experience working with billing systems, NetSuite, and/or other similar platforms. - Familiarity with credit reporting and risk tools such as Creditsafe or Dun & Bradstreet preferred. - Experience using AI tools such as Claude or similar platforms to improve workflow efficiency preferred. - Proficient in Microsoft Excel; ability to manipulate and analyze data sets. - Excellent written and verbal communication skills. - Strong conflict-resolution and problem-solving skills. - Exceptional attention to detail. - Strong time management skills with the ability to prioritize and multitask. - Team player with respect for colleagues and customers with a collaborative mindset. - Willingness to assist with additional tasks if/when the need arises. - Ability to embrace and recommend change and provide new ideas. - Passion for fast-paced, rapid growth, startup environment. - Ability to work US Eastern hours preferred. Now benefits list: From "Why you'll love life at Command|Link": "Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Room to grow at a high-growth companyAn environment that celebrates ideas and innovationYour work will have a tangible impactGenerous Medical, Dental, and Vision coverage for full-time employeesFlexible time off 401k to help you save for the futureFun events at cool locationsFree DoorDash lunches on FridaysEmployee referral bonuses to encourage the addition of great new people to the team" We need to extract bullet points: The sentences are concatenated without spaces. Let's parse: "Room to grow at a high-growth company" "An environment that celebrates ideas and innovation" "Your work will have a tangible impact" "Generous Medical, Dental, and Vision coverage for full-time employees" "Flexible time off" "401k to help you save for the future" "Fun events at cool locations" "Free DoorDash lunches on Fridays" "Employee referral bonuses to encourage the addition of great new people to the team" Also there is introductory text before that: "Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?" That's more like marketing fluff; could be considered part of benefits? It's not a concrete benefit. Might be considered boilerplate? It's not EEO/legal but it's promotional. The instruction: Prefer a few substantive sections over many thin ones. Could include that as a paragraph under Benefits? But it's not a benefit per se. Might be considered part of "About the role"? Actually it's under "Why you'll love life at Command|Link". It's more like company culture. Could be considered part of Benefits? But we already have benefits list; we could add a short paragraph before the list describing culture. However the instruction says include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. The introductory sentences are specific content about culture; we could include them as a

under Benefits before the list.