Client Advocate (PRN - Days) - Domestic Violence Housing Program

About the role

Synergy Services employs compassionate individuals committed to strengthening people, families, and our community through prevention, crisis care, shelter, counseling, advocacy, and education. Before you apply, take a few minutes to visit our Employment Page to explore all of our current opportunities, watch our recruitment video, and get a feel for the culture, mission, and people that make Synergy Services such a rewarding place to work.

Position

Client Advocate Program: Domestic Violence Housing Program
Status: PRN, Hourly position
Available shifts: Sunday 6:00am-11:00am, Monday 6:00am-11:00am, Tuesday 6:00am-11:00am, Wednesday 6:00am-10:00am, Thursday OFF, Friday OFF, Saturday OFF

Shift Differential

Shift Differential for Advocate Positions: $1 from 4p to midnight and $2 from midnight to 8a.

Description

Candidate will be responsible for advocacy and crisis intervention services for clients and implementing daily activities while providing a safe, structured, therapeutic environment. Other responsibilities include completing intake interviews, answering hotline, safety planning and facilitating community building activities with our clients as needed. Prior experience working with survivors of domestic violence preferred. Having knowledge of community resources, a plus.

Essential Duties and Responsibilities

• Completes intake and discharge paperwork for clients in shelter.
• Teaches basic life skills to clients, addressing their individualized needs.
• Provides support for clients.
• Provides advocacy and assistance with meeting case management/treatment goals.
• Provides transportation for clients as needed.
• Dispenses medications to clients according to med tech certification guidelines.
• Maintains accurate documentation and client records.
• Performs general clerical duties, answers telephones, and answers hotline.
• Affords assistance to volunteers and utilizes volunteer’s time to help meet client’s needs.
• Attends and participates in weekly staff meetings/case reviews.
• Maintains a clean environment as necessary i.e., cleaning facility areas, office area, laundering linens and completing other household tasks as needed and/or assigned.
• Unloads, sorts, and organizes donations received by the program.
• Records donations on the appropriate form and completes a thank you card for the donor.
• Creates menus for the program and submits grocery request to designated staff.
• Prepares and cooks meals for clients as required.
• Acts as coverage advocate on call.
• Participation in Performance and Quality Improvement activity is required by each employee.

Qualifications

• Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• EDUCATION And/or EXPERIENCE: Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Abilities

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Supervisory Responsibilities

• Directly supervises 1-2 volunteers in the shelter as needed.
• Carries out supervisory of volunteer responsibilities in accordance with the organization's policies and applicable laws.

Physical Demands

• While performing the duties of this job, the employee is frequently exposed to fumes, airborne particles, or communicable diseases.
• The employee is occasionally exposed to outside weather conditions.
• The noise level in the work environment is usually moderate.
• The employee may be exposed to the risk of violence and secondary trauma.

Additional Requirements

• Must be at least 21 years of age, pass a background check and Family Care Safety Registry screening, fingerprint screen, drug screen and have a valid driver’s license and proof of insurance.
• Position requires CPR, Med Tech Certification and Chauffeur’s License within 30 days from the date of hire.

Non-Discrimination

• Synergy Services is an EEO employer. We firmly support the principle and philosophy of equal employment for all individuals, regardless of age, race/ethnicity, religious creed, ancestry, color, sex, disability (including pregnancy), national origin, marital status, political belief, sexual orientation, gender identity, gender expression, genetic testing and screening information, covered veteran status or any other protected category pursuant to applicable federal, state or local laws.

Benefits

• All full-time positions are eligible for generous benefit package including medical, dental, vision, life and disability insurance, PTO, paid holidays and a 401K Plan with Employer Match.
• Some regular part-time positions are eligible for partial benefits.