Client Advocate - Life Sciences

Responsible for expertly managing the internal service process and relationships for assigned property and casualty clients in our Life Science & Digital Healthcare Practice. The Life Science & Digital Healthcare Practice delivers world-class service and tailored solutions to distinguished clients, fostering a collaborative culture where teamwork is central to supporting transformative endeavors in advancing the greater good.

Location: Remote – open to candidates residing anywhere within the United States. Employment-based non-immigrant visa sponsorship is not offered for this role.

About the role

We are seeking exceptional, strategic, and self-driven professionals who bring both rigor and a sense of fun to their work. If you are ready to elevate your career while making an impact on a global scale, we invite you to join our dynamic team.

Responsibilities

• Manage and retain client relationships as a consultative advisor, often at the most advanced complexity or specialization.
• Assess client's risk profile to determine risk and insurance needs and go-to-market strategy.
• Develop and nurture market and carrier relationships within the industries being serviced.
• Stay up to date with FDA news, regulations, and biotechnology industry trends that directly or indirectly impact our clientele.
• Partner with production teams to establish and maintain aligned service offerings and delivery of client needs.
• Independently prepare for, plan, and conduct client meetings, including Renewal Strategy, Proposal, and/or Client Stewardship.
• Broker and negotiate insurance lines of coverage, including complex Products Liability placements, directly with insurance markets when possible, while also strategically using wholesalers when in the best interest of the client.
• Manage preparation of new business RFPs; market new and renewal accounts; develop and manage service calendars and prepare presentations for new clients.
• Provide strategic management of new and renewal business risk identification and program design (including contract and claims history review).
• Participate in prospecting activities to both identify and close new business.
• Perform as a subject matter expert and advanced resource. Keep abreast of industry trends, changing markets, reviewing and mastering new or evolving specializations, policies, or products.
• Perform thorough contract reviews for clients.
• Perform database file management and input information. Accurately manage and maintain documents in agency management systems.
• Provide mentoring and coaching, as appropriate, to Account Managers and Account Coordinators.
• Perform other special projects as assigned.

Requirements

• Minimum of 7+ years of Property and Casualty insurance experience is required.
• In-Depth Knowledge of Life Science, Biotechnology, Digital Healthcare, and/or Telemedicine industry verticals highly preferred.
• Excellent negotiation and communication skills: written, public speaking, and presentation preparation.
• Professional composure and exceptional customer service skills, diplomacy, professionalism, and tact.
• Ability to be resourceful, take initiative, solve problems, create solutions, and direct process improvements.
• Adaptability and flexibility to proactively anticipate and address issues and client needs.
• Exceptional time management skills and the ability to navigate demanding schedules, priorities, and volumes.
• Ability to learn, adopt, and train use of technology systems and software applications.
• Excellent at multi-tasking and flexibility to manage ever-changing priorities and deadlines.
• Advanced at multiple and strategic project planning including extended time management.
• Ability to forge relationships and build trust.

Preferred Skills

• Advanced knowledge of Microsoft Office and its complex features.
• Thrives working with others in a fast-paced environment.
• Excellent management skills.
• Ability to train, delegate, provide oversight, and give feedback.

Qualifications

• Resident Property and Casualty Insurance License is required.

Pay

The base salary compensation range for this role is $118,000 - $200,000 USD annually. This role is also eligible for an annual short-term incentive bonus.

Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program, and Work/Life Resources (including Employee Assistance Program).
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off.
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior-level colleagues who satisfy the plans’ eligibility requirements.