Client Advocate

Key Responsibilities

• Develop a deep understanding of client goals, program structure, and communication needs.
• Maintain working knowledge of all internal technologies, tools, and processes from intake to fulfillment.
• Ensure program documentation, assets, and job tickets are complete and current.
• Articulates and confirms requests based on client’s intentions, not just executing literal requests.
• Serve as the client’s primary contact for program execution, providing proactive communication and status updates.
• Represent Sepire with professionalism, urgency, and empathy while advocating and managing client needs internally.
• Anticipate risks, resolve issues promptly, and escalate concerns as needed to maintain service standards.
• Oversee the full job lifecycle—from intake and proofing to final approval and execution.
• Partner with Print Production, IT, and Fulfillment teams to meet deadlines and client SLAs.
• Manage project timelines, flag scheduling conflicts, and ensure efficient job tracking and resolution.
• Lead efforts to create and update standardized checklists, workflows, and program manuals.
• Identify process inefficiencies and recommend improvements to mitigate discrepancies and enhance team performance.
• Ensure compliance with security, regulatory, and client-specific requirements (e.g., SOC 2, HIPAA).

Qualifications

• 2–5 years in a client-facing role, preferably within print, marketing, or communications.
• Demonstrated ability to manage multiple projects and competing priorities.
• Proficiency in Microsoft Office and CRM platforms.
• Strong understanding of mailing, shipping, and fulfillment processes.
• Excellent written and verbal communication skills; confident presenting to clients and internal teams.
• Highly organized, analytical, and detail oriented.
• Bachelor’s degree or equivalent experience; exposure to variable data, digital communications, or marketing platforms a plus.

Success Traits

• Problem-solver and team player who thrives in dynamic, fast-paced environments.
• Clear communicator with strong listening skills and follow-through.
• Empathetic, collaborative, and accountable under pressure.
• Comfortable navigating complexity, ambiguity, and compliance-heavy environments.
• Strong time management skills with the ability to work independently and stay self-motivated.
• Interest in continuously learning new things.

Pay

This is an in-office position. Remote or hybrid arrangements are not available for this role.

Schedule

This is an in-office position. Remote or hybrid arrangements are not available for this role.

Benefits

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