Client Advocacy Service Team, Employee Benefits

Duties And Responsibilities

• Process new enrollments and terminations
• Aid with carrier billing issues
• Provide detailed answers to clients and employees about group policies and products
• Handle sensitive information with discretion
• Solve claim issues and determine resolutions
• Acquire working knowledge of BMS (Benefit Point)
• Work with carrier websites
• Offer high-quality customer service
• Update client records regularly
• Communicate with carriers for claim or eligibility information
• Answer phones and emails, providing and receiving information
• Input timely and accurate information/documentation in BMS (BenefitPoint)
• Cross-train in various areas
• Assist with special projects, as assigned
• Perform other duties as assigned

Key Competencies

• Team Work – Supports all organizational departments in a collaborative effort for success.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; reads and interprets written information.
• Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Quality Management – Demonstrates attention to detail.
• Project Management – Ability to work with a team and adhere to deadlines.

Qualification Requirements

• Experience: 1-2 years previous work experience related to group health insurance
• Education: Minimum High School Diploma, Bachelor’s Degree desired, but not required
• Pass a residential state Life & Health insurance exam within 120 days of employment if you do not already have one
• Physical Requirements: Regularly stand, walk, sit, use hands to finger, handle, or feel; occasionally lift and/or move up to 25 pounds; close and distance vision; some travel required by car
• Other Requirements: Valid Driver’s License, dependable transportation, public speaking/language skills, math skills, reasoning ability, computer skills (proficient in Microsoft Office including Excel, Word, and Power Point; follows guidelines on working in BMS (BenefitPoint) for premium efficiency with your team)

About Us

HUB International is a recognized global leader dedicated to helping individuals and companies navigate risk and manage the complexities of insurance. Join the HUB team!

Department Account Management & Service

• Required Experience: 1-2 years of relevant experience
• Required Travel: Negligible
• Required Education: High school or equivalent

Equal Opportunity Employer

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.