Client Advocacy Service Team, Employee Benefits
HUB International · Kansas City, MO · 2 days ago
Full-time
Duties And Responsibilities
- Process new enrollments and terminations
- Aid with carrier billing issues
- Provide detailed answers to clients and employees about group policies and products
- Handle sensitive information with discretion
- Solve claim issues and determine resolutions
- Acquire working knowledge of BMS (Benefit Point)
- Work with carrier websites
- Offer high-quality customer service
- Update client records regularly
- Communicate with carriers for claim or eligibility information
- Answer phones and emails, providing and receiving information
- Input timely and accurate information/documentation in BMS (BenefitPoint)
- Cross-train in various areas
- Assist with special projects, as assigned
- Perform other duties as assigned
Key Competencies
- Team Work – Collaborate with all organizational departments for success
- Written Communication – Write clearly and edit for accuracy
- Initiative – Volunteer, develop, take on responsibilities, and ask for help
- Quality Management – Focus on attention to detail
- Project Management – Work with teams and adhere to deadlines
Qualification Requirements
- 1-2 years previous work experience related to group health insurance
- Minimum High School Diploma, Bachelor’s Degree preferred
- Able to pass a residential state Life & Health insurance exam within 120 days of employment if not already held
- Passable physical requirements including standing, walking, sitting, lifting up to 25 pounds, close and distance vision, and public speaking
- Dependable transportation and valid driver’s license
- Bilingual in English and Spanish a big plus
Physical Requirements
- Regularly required to talk or hear
- Frequently required to stand, walk, sit, and use hands to finger, handle, or feel
- Occasionally lift and/or move up to 25 pounds
- Close vision and distance vision
- Some travel required by car to meet with clients and other outside events
About Us
HUB International is a global leader in helping individuals and companies manage risk and insurance complexities. Join the HUB team!
Contact Information
To apply, visit our website. For accommodation requests, contact the recruiting team at HUBRecruiting@hubinternational.com.