Client Advisor - Wrentham Outlet

Responsibilities

• Provide outstanding client and after-sales service to all visitors and clients.
• Act as a visible and trusted leader on the sales floor, supporting the Store Manager in the daily execution of the business and ensuring consistent operational and service excellence.
• Drive team performance through ongoing coaching, feedback, and development, fostering accountability, engagement, and professional growth across all client-facing roles.
• Translate store priorities into clear, actionable direction for the team, ensuring alignment with qualitative standards, commercial objectives, and Dolce & Gabbana brand values.
• Serve as the training ambassador, ensuring onboarding, product knowledge, selling standards, and service behaviors are consistently delivered and reinforced on the sales floor.
• Actively contributes to building and sustaining a high-performance culture by addressing challenges proactively, supporting difficult conversations, and reinforcing expectations with consistency and fairness.

PROFILE

• Previous experience delivering high-quality, client-facing service in fashion, accessories, customer service, or luxury hospitality.
• Passion for fashion culture with an interest in creating personalized looks and meaningful client connections.
• Business-minded and motivated to contribute to individual and store performance.
• Strong team spirit, professionalism, and commitment to achieving shared goals.
• Comfortable using digital tools and adapting quickly in a fast-paced, evolving retail environment.