Client Advisor-West Hartford

About the Role

Tiffany & Co. is a symbol of excellence with a 175-year legacy of exquisite designs and romantic ideals. Our employees are passionate, kind, and professionally committed, upholding the highest standards while continually educating themselves about new collections, cultures, and the evolving luxury market. We expect our team to deliver the Tiffany Experience to every client, fostering a workplace that recognizes and rewards excellence in service.

Responsibilities

• Embody the Tiffany brand in every client interaction, using the "Tiffany touch" to create extraordinary experiences.
• Serve as an excellent communicator and brand ambassador, conveying passion for Tiffany in every conversation.
• Develop and deepen client relationships to drive lifetime loyalty and exceed sales plans (monthly, quarterly, and annual).
• Capture and maintain client data to cultivate new and existing relationships, ensuring a significant portion of sales comes from repeat clients.
• Drive business through key product pillars.
• Elevate the in-store experience by delivering memorable moments to every client, demonstrating passion as a Tiffany brand ambassador during each selling ceremony.
• Adhere to Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and align with Tiffany’s client experience vision.
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on TEI performance and client feedback.

Requirements

• Experience in retail or luxury retail, or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Authorization to work in the United States or the country where the position is based.

Preferred Qualifications

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework.
• Proficiency in multiple languages.

Pay

Range for this role: $20.40/hr. - $24.00/hr.