Client Advisor - Waikiki

About the Role

The Client Advisor is responsible for delivering best-in-class client service, achieving individual sales goals, building lasting client relationships through mastery of product knowledge and selling ceremonies, and understanding Boutique operating processes.

Responsibilities

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI), including Individual Sales Volume, Units per Transaction (UPT), and Average Dollar per Transaction (ADS).
• Maintain a strong drive for results and a positive, team-first attitude.
• Ensure a welcoming client-focused environment by offering best-in-class service in person, over the phone, and through electronic communication.
• Develop local and international client relationships, recruiting and cultivating top clients.
• Demonstrate strong product expertise, engaging clients through the details and stories of products.
• Problem-solve in partnership with the leadership team to resolve client issues accurately and beneficially for the business.
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
• Locate merchandise at other Boutiques for clients and accurately process charge-send sales per Company guidelines.
• Manage individual stock assignments, including organizing stock on the floor and in storage.
• Participate in all inventory and cycle counts, protecting Boutique assets by following operating procedures.
• Assist in packing or wrapping customers’ merchandise when necessary.

Requirements

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment.
• Strong drive for business results with a passion for creativity, fashion, and the brand.
• Ability to develop strong and lasting relationships through excellent communication, organization, and follow-through skills.
• Provide outstanding customer service in person, over the phone, and through electronic communication.
• Read, count, and write to accurately complete all business and client-related documentation.
• Adjust priorities and manage time in a fast-paced environment, adapting to evolving business trends.
• Work varied hours/days, including nights, weekends, and holidays as needed.
• Operate all necessary equipment, including phone systems, cash registers, sensor-tag removers, computers, and other office equipment.
• Stand for extended periods, move and handle boxes of merchandise and fixtures, and lift at least 30 lbs.
• Willingness to adhere to all company policies, procedures, regulations, and standards.

About the Company

Christian Dior was the designer of dreams. Founded in 1947 and marked by the revolution of the New Look, the House metamorphosed reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture, sublimating its unique Savoir-faire and Creativity through empowering "métiers d’art.”

The Maison is a destination for sustainable growth and success, shaping the future of its talents in a positive, authentic, and generous environment. It blooms and delivers excellence with passion, determination, courage, and optimism to offer meaningful and daring codes.

Christian Dior Couture is part of the LVMH Group, where people make the difference. The company values, celebrates, and welcomes each unique talent, striving to create an inclusive environment that provides all employees a sense of purpose. Beyond individual roles, the company supports employee-led communities focused on Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.