Client Advisor - Vilebrequin (Full-Time)

About the role

Join a dynamic team where every day feels like a holiday. As a Client Advisor at Vilebrequin, you are at the core of our brand, safeguarding its growth and longevity by cultivating and strengthening client relationships. You will embody the Vilebrequin brand mindset, bringing it to life daily through storytelling and creating enthusiasm for our collections. This role transforms a customer's store visit into a memorable luxury shopping experience.

This is an onsite position reporting to the Store Manager.

Responsibilities

• Create a welcoming environment by immediately greeting customers and proactively offering assistance.
• Provide dynamic service, asking questions to identify customer needs and guide them effectively.
• Be knowledgeable of store layout, merchandise assortment, and direct customers to appropriate areas.
• Foster a welcoming, fun, and energetic customer environment through collaboration.
• Elevate the shopping experience by consistently achieving personal and store sales goals using Vilebrequin’s selling ceremony (WE SELL SUN: first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince).
• Deliver luxury clienteling in-store and digitally, ensuring customers are notified of new product arrivals.
• Study and communicate collection details while assisting clients.
• Exceed individual KPI targets: ADS, UPT, Email Capture, Name Attachment Rate, Women’s Sales, and Top to Bottom.
• Adhere to all corporate customer service and operational policies.
• Demonstrate effective communication with customers, coworkers, and managers.
• Support store operations, including processing deliveries, merchandising, maintaining visual standards, and executing correct POS processes.
• Safeguard company property, including key holding, and maintain cleanliness and organization.
• Responsible for opening and closing the store.
• Demonstrate problem-solving skills in a fast-paced environment, addressing customer concerns with minimal supervision.

Requirements

• High School Diploma or equivalent required.
• 2-3 years of experience in a customer-facing sales role, preferably in luxury or hospitality.
• Desire to work in a retail sales environment with a passion for luxury products and design.
• Entrepreneurial spirit with a professional, welcoming demeanor.
• Client-oriented with a "go the extra mile" attitude and strong attention to detail.
• Excellent communication and organizational skills with a "win together" mentality.
• Ability to work autonomously, solve problems, and follow through on tasks.
• Technologically savvy and comfortable working a flexible schedule, including mornings, evenings, weekends, and holidays.
• Foreign language skills are a plus.

Physical Requirements

• Frequently lift and/or move up to 50 pounds.
• Frequent bending, stooping, and kneeling.
• Occasional climbing of ladders.
• Routine standing for up to 8 hours per shift.

Benefits

• Generous employee discount.
• Medical, dental, and vision insurance.
• 16 days of paid vacation per year.
• 401k plan with employer contribution.
• Weekly sales bonus structure.
• Tax-free commuter benefits.
• Access to mental wellness apps (Headspace).
• Employee referral program.