Client Advisor - Vilebrequin (Full-Time)

About the role

Join a dynamic team where every day feels like a holiday. As a Client Advisor at Vilebrequin, you are at the core of our brand, safeguarding its growth and longevity by cultivating and strengthening client relationships. You will embody the Vilebrequin brand mindset, bringing it to life daily through storytelling and creating enthusiasm for our collections. This role transforms customer visits into memorable luxury shopping experiences.

This is an onsite position reporting to the Store Manager.

Responsibilities

• Create a Welcoming Environment:
  • Immediately welcome customers and proactively offer assistance.
  • Provide dynamic service and identify customer needs through effective questioning.
  • Direct customers to appropriate areas based on store layout and merchandise knowledge.
  • Foster a welcoming, fun, and energetic environment for customers and team collaboration.
• Elevate the Shopping Experience:
  • Consistently achieve personal and store sales goals using Vilebrequin’s selling ceremony (WE SELL SUN: first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince).
  • Deliver luxury clienteling for an exceptional in-store and digital customer experience.
  • Study and communicate collection details while assisting clients.
  • Maintain an up-to-date customer wish list and notify clients of new arrivals.
  • Exceed individual KPI targets: ADS, UPT, Email Capture, Name Attachment Rate, Women’s Sales, and Top to Bottom.
  • Adhere to all corporate customer service policies and demonstrate effective communication with customers, coworkers, and managers.
  • Lead by example and positively influence others.
• Support Store Operational Excellence:
  • Assist with store operations, including processing deliveries, transfers, merchandising, and maintaining visual standards.
  • Execute correct POS processes, including cash handling and opening/closing registers.
  • Adhere to all operational policies and procedures.
  • Safeguard company property, including key holding.
  • Maintain cleanliness and organization, including opening and closing the store.
• Problem Solving:
  • Demonstrate high energy and multitask in a fast-paced environment.
  • Quickly address customer concerns and determine solutions with limited supervision.

Requirements

• High School Diploma or equivalent.
• 2-3 years of experience in a customer-facing sales role, preferably in luxury or hospitality.
• Passion for luxury products and design.
• Entrepreneurial spirit with a professional and welcoming demeanor.
• Client-oriented with a commitment to exceptional service quality ("go the extra mile" spirit).
• Excellent communication and strong attention to detail.
• "Win together" mentality and ability to work autonomously.
• Strong problem-solving and organizational skills with follow-through.
• Technologically savvy.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Foreign languages are a plus.

Physical Requirements

• Frequently lift and/or move up to 50 pounds.
• Frequent bending, stooping, and kneeling.
• Occasional climbing of ladders.
• Routine standing for up to 8 hours per shift.

Benefits

• Generous employee discount.
• Medical, dental, and vision insurance.
• 16 days of paid vacation per year.
• 401k plan with employer contribution.
• Weekly sales bonus structure.
• Tax-free commuter benefits.
• Mental wellness apps (Headspace).
• Employee referral program.